search

eduvpn / apple

app for iOS and macOS
Other
61 stars 18 forks source link

MacOS client 3.0.2 intermittently resets connection #481

Closed rodsterD closed 2 years ago

rodsterD commented 2 years ago

Greetings, Latest MacOS client (v 3.2.0 (1735)) is intermittently resetting my VPN connection - lasts 1 second but noticeable affects video calls, etc. The logs just show "Initiating shutdown" with related error message: "TunnelKitOpenVPN error 103". Relevant log extracts attached. Thanks connection.log connection 2.log connection 3.log connection 4.log

efef commented 2 years ago

hi @rodsterD

@roop was investigating a similar issue we experienced yesterday. He wrote:

Error 103 is a crypto encryption error, so there was a mismatch when computing AEAD or something like that when sending packets. Not sure why it would happen. Do you know if the server resets keys or something? Do you see anything in the server logs (maybe AEAD failure or something)?

By default openVPN log server side is turned off, we are now turning it on , in order to help find the rootcause

roop commented 2 years ago

@rodsterD: Thanks for reporting this issues to us with the logs.

Are you facing this only since updating to v3.2.0? Was the previous version working fine for video calls etc., or did you see the connection drop in similar use cases there as well?

rodsterD commented 2 years ago

Hi, sorry I wasn't notified of your comment above. Yes, only seeing since latest update (to 3.2.0) - and still experiencing it. Previous version was ok (well at least I didn't notice any interruptions). Happy to help troubleshoot.

roop commented 1 year ago

@rodsterD: We believe we have fixed this in v3.0.5 (issue was reported in v3.0.2 not v3.2.0 as it seems in comments above). Can you please check when you have the time?