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eduvpn / python-eduvpn-client

Linux client for eduVPN
https://eduvpn.org/
GNU General Public License v3.0
39 stars 38 forks source link

EDUVPN Problems with connections #610

Closed Network-Joe closed 5 days ago

Network-Joe commented 6 days ago

Hello Support,

many of our users are complaining that they can connect via VPN but can't do anything (surf, access our service etc.). It seems that the traffic is blocked, but when you reconnect it works again. The error occurs every 2 days and you have to reconnect 5-20 times to get it working again. Sometimes it also connects, but has no connection, this is only shown by the fact that it stops at 1.5kB when downloading and 50kB when uploading.

Error message:

System.Exception: Failed to obtain a VPN configuration for server: 'https://eduvpn.xx-xxx.de/'. The cause of the error is: Timeout reached contacting URL: 'https://eduvpn.xx-xxx.de/vpn-user-portal/api/v3/info'.with eduVPN.Engine.GetConfig(Cookie cookie, ServerType type, String id, Boolean tcp, Boolean startup) with eduVPN.ViewModels.Windows.ConnectWizard.<>c__DisplayClass69_0.b0() for System.Threading.Tasks.Task`1.InnerInvoke() for System.Threading.Tasks.Task.Execute() --- End of stack monitoring from the previous location where the exception was raised --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() with System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) for eduVPN.ViewModels.Windows.ConnectWizard.d69.MoveNext() --- End of batch monitoring from the previous location where the exception was raised --- for System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() with System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) with System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

THX

jwijenbergh commented 6 days ago

This is about the windows client and not the linux client?

Network-Joe commented 6 days ago

This is about the windows client and not the linux client?

Yes Windows Clients.

jwijenbergh commented 6 days ago

does this only happen on windows or also macos or e.g. linux?

Network-Joe commented 6 days ago

i have tickets at the moment with windows.

jwijenbergh commented 5 days ago

Got it. This is the linux client repo, for windows issues see https://github.com/Amebis/eduVPN/issues

jwijenbergh commented 5 days ago

I have reported the issue for you: https://github.com/Amebis/eduVPN/issues/252