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edwardhumi / pe

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Unable to input names with unique characters #2

Open edwardhumi opened 4 months ago

edwardhumi commented 4 months ago

I added a valid name (according to the UG), which is add Mesut Özil, however when I enter view, the name is modified to be Mesut ?zil, which may be inconvenient for users from different countries.

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soc-pe-bot commented 4 months ago

Team's Response

The conversion of special characters is not within our control. It is an OS issue not recognising the special character Ö. Using such a specific character can also be seen as extreme user behaviour, specifically in Singapore's context where most names do not contain non-standard unicode characters such as in the proposed bug, which our program was built around.

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As seen in the screenshot above, any issues with displaying special characters are only on your side and with the correct settings for your system, you will not encounter any such issues.

Items for the Tester to Verify

:question: Issue response

Team chose [response.Rejected]

Reason for disagreement: When I tried it on my computer, I can enter the letter Ö which means that this should not be an OS issue. It is possible for the team to modify their .txt file and manually edit the Ö character as shown in their screenshot. During the PE, the .txt file shows ? instead of Ö when I added the name, and hence, causes this bug. Other than that, the UG clearly ask the user to enter the name registered in passport, which could be different for other countries.

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## :question: Issue severity Team chose [`severity.VeryLow`] Originally [`severity.Medium`] - [x] I disagree **Reason for disagreement:** This bug may cause other features to be affected, `view`, `delete`, `edit`, and etc. Hence, this bug should not be in `severity.VeryLow` level as it is not a simple cosmetic issue.