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edx / open-source-process-wg

Issues and tasks for the Open Source Process working group
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Improve 2U Open edX On/Off boarding Process #111

Closed feanil closed 2 months ago

feanil commented 1 year ago

The current process for on-boarding is very last minute and can sometime result in the engineering not having the relevant access as quickly as 2U usually expects.

The current off-boarding process is quite opaque and it's not clear that Axim is receiving all the off-boarding tickets that we expect.

On the Axim side, Salesforce is the system of record and Axim will create contact records for all staff that are associated with an account record representing 2U.

They need to know the following:

nedbat commented 1 year ago

Also: #117

nedbat commented 11 months ago

Off-boarding seems to happen in slow batches, and should be sped up.

jristau1984 commented 2 months ago

@feanil is Axim still seeing these issues? It seems that maybe things have gotten a little better recently, so I want to see if this is still needed.

feanil commented 2 months ago

Yea, I think this can be closed now, the process seems to have improved in timeliness and we'll be doing regular audits as a backstop.