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eggnogdb / eggnog-mapper

Fast genome-wide functional annotation through orthology assignment
http://eggnog-mapper.embl.de
GNU Affero General Public License v3.0
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the status showed "Done", but no result can be downloaded, using online eggnog #480

Open sqwwww opened 1 year ago

sqwwww commented 1 year ago

Hi!

I'm using the online eggnog to annotate my protein sequences. I updated my sequence and click the start button, I saw my job was running in the "Server Status" in "http://eggnog-mapper.embl.de/";

After five minutes, I found my job showed "Status: Done Submitted: 2023-09-14 Time elapsed: 5:21" on my job manage site. I tried to download the output files(csv, excel,gff and so on), but it failed with the error "Files wasn't available on site ". and then I found my my job was still queued in the "Server Status" in "http://eggnog-mapper.embl.de/".

Could you please help me to find out what wrong with it?

and also, Is there a way to know how much time will be spent for the job?

Thanks!

Cantalapiedra commented 11 months ago

Hi @sqwwww ,

Could you please share your job id (MM_xxxxx)?

Best, Carlos

taprs commented 9 months ago

Hi! I have a similar issue, but in my case the File wasn't available on site only pops up for the GFF output. Example job ID is MM_isb6ocg8. I used Google Chrome v119.0.6045.199 to access the website.

Cantalapiedra commented 9 months ago

Hi @taprs ,

We may have a bug after updating the GFF files created by the server. Please, click on "Access your job files here" to download the "out.emapper.decorated.gff" file.

I hope this solves the problem, while we fix it on the job status web page.

Best, Carlos

taprs commented 9 months ago

This does solve my issue, thanks Carlos!