Failed to get a valid response from Home Connect server

bobbinz commented 1 month ago

Now I'm not suggesting this is an issue with the code but am reaching out to see if anybody has the same issue!

I'm on Core 2024.10.2 with 1.1.9 of Home Connect Alt. It has worked since the updates so I'm confident it's nor that.

Anyway - I restarted for some other reason today and when it came back the Home Connect Appliances were all busted:

Failed to load data from Home Connect (('Failed to get a valid response from Home Connect server', 902, None, None, None)) Traceback (most recent call last):

  File "/usr/local/lib/python3.12/site-packages/home_connect_async/homeconnect.py", line 150, in async_load_data
    response = await self._api.async_get('/api/homeappliances')
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/home_connect_async/api.py", line 119, in async_get
    return await self._async_request('GET', endpoint)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/home_connect_async/api.py", line 114, in _async_request
    raise HomeConnectError("Failed to get a valid response from Home Connect server", 902)
home_connect_async.common.HomeConnectError: ('Failed to get a valid response from Home Connect server', 902, None, None, None)

Their status pages all say everything is fine and the app works (as well as it ever has). Maybe it'll just come back in time.

I just wanted to reach out and see if anybody else had this issue and apologise if there is a better forum for it than here!

bobbinz commented 1 month ago

The "Home Connect Service Home Connect Status" entity shows LOADING_FAILED by the way after INIT, which is entirely true and seems to be working correctly :)

Pd66 commented 1 month ago

the same here

geoced commented 1 month ago

yep same here!

N3rdix commented 1 month ago

I would rate this as a temporary server issue, not an integration error...

Message in the app:

bobbinz commented 1 month ago

I agree I think given others have the same issue and nobody changed anything!

Just a shame this page can't be trusted https://www.home-connect.com/mt/en/help-support/system-status and there is no way of contacting anybody.

BeJaHome commented 1 month ago

Is there a way to communicate directly with my appliance? The dishwasher is in my home, so is my HA. So don’t need the cloud….

ekutner commented 1 month ago

Since nothing has changed in the integration it is indeed most likely a server issue. You should check the app while NOT connected to wifi, which forces it to use the cloud. See the README for details. If it works while disconnected from wifi the please upload a full debug log with Log Mode=7 (see the README for details on that as well).

MaximumFish commented 1 month ago

Can confirm there's a message in the app saying:

Appliance connections will be working again shortly. Sorry.

BeJaHome commented 1 month ago

Still nothing in Home Assistant. Restart of HA or even reboot HassOS doesn’t work, neither does restarting the appliance. Home Connect app works fine. Internet and wifi are up and running. Made no changes to the HA integration, no HA updates were applied. Until yesterday everything worked fine, like a BSOD my Siemens appliance stopped responding.

Anyone who has an idea how to get my appliance back in HA?

N3rdix commented 1 month ago

It's working again, services back online. Just had to reload the integration once

BeJaHome commented 1 month ago

Perfect, it works again indeed

Groet, John Janken

(sent from mobile)

On 17 Oct 2024, at 06:30, Nerdix @.***> wrote:

It's working again, services back online. Just had to reload the integration once

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SBerg1980 commented 1 month ago

I still have the problem, reboot, reload stil the message: LOADING_FAILED

BeJaHome commented 1 month ago

Same here. It worked again earlier today (like I mentioned in the thread), but now problem returned.

Online in Home Connect app. Offline in Home Assistant integration. Reboot / restart doesn’t help.

Groet, John Janken

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On 17 Oct 2024, at 18:10, SBerg1980 @.***> wrote:

I still have the problem, reboot, reload stil the message: LOADING_FAILED

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N3rdix commented 1 month ago

But the app as well reports that they have issues, so just be patient. Not an error of the integration as long as the don't change the APIs 😉

bobbinz commented 1 month ago

Service is back, dishwasher working, oven(s) less so!

idominiki commented 1 month ago

Still have problem. Status for me is Loaded but no device is available.

canedje commented 1 month ago

I do have the same problem after INIT it says LOADING_Failed

pmrosa-classes commented 1 month ago

I just added my first Home Connect Appliance (Dishwasher) and had lots of problems to add the appliance to my account, it failed for 5 or 6 times with http errors. Just my luck to use Home Connect the first time when they're having problems :-D .. I had already configured this integration and reached this issue because the integration is giving me LOADING_ERROR... thanks guys for the pointer to the problem (yes, I have it on the app also).

BeJaHome commented 1 month ago

This week the remote control has become totally unreliable and unusable and they don’t seem able to resolve. I use the api to control my dishwasher based on cheap electricity hours and a few other things. All my Miele devices run smoothly, but Siemens is really crap since this week.

Really hope that they solve these issues fast, otherwise the next appliance I buy will certainly not be a Home Connect based device like Siemens or Bosch.

Groet, John Janken

(sent from mobile)

On 18 Oct 2024, at 19:18, pmrosa-classes @.***> wrote:

I just added my first Home Connect Appliance (Dishwasher) and had lots of problems to add the appliance to my account, it failed for 5 or 6 times with http errors. Just my luck to use Home Connect the first time when they're having problems :-D .. I had already configured this integration and reached this issue because the integration is giving me LOADING_ERROR... thanks guys for the pointer to the problem (yes, I have it on the app also).

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oywino commented 1 month ago

It was working fine until I restarted Home Assistant today for the 2024.10.3 update. Now all connections to Home_Connect_Alt is broken.

kpoppel commented 1 month ago

Still an issue here too, but reassuring others see the same thing. It would seem some instability on the Siemens side is affecting this. The mobile app lost the appliance, then it reappears some time later, and Home Assistant also has sporadic lapses at least for the past two days.

A fully off-line control would be truly great for Home Assistant.

bobbinz commented 1 month ago

I wonder if anyone at home connect has noticed yet. Their status page still thinks everything is fine. Adam Sent on the go!

On Fri, 18 Oct 2024, 21:13 kpoppel, @.***> wrote:

Still an issue here too, but reassuring others see the same thing. It would seem some instability on the Siemens side is affecting this. The mobile app lost the appliance, then it reappears some time later, and Home Assistant also has sporadic lapses at least for the past two days. image.png (view on web) https://github.com/user-attachments/assets/5c7ef44b-2a15-4bc4-a5b9-ec272963fe5d

A fully off-line control would be truly great for Home Assistant.

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oywino commented 1 month ago

Siemens clearly has trouble today:

It's so sad that a big company like Siemens isn't able to perform better. Question is; Can we trust them anymore?

mike4001 commented 1 month ago

Same here.

Basically it happened after the HA 2024.10.3 update .... but don't know if this has something to do with it. Maybe a coincidence.

Official app still works but has the system outage message at the top.

Now I get the 429 error of rate limit but I reinitialised the integration a couple of times. Probably the API servers also did not like that ;-)

deluxestyle commented 1 month ago

I‘m still on 2024.10.2 and have the same issue

oywino commented 1 month ago

Now I get the 429 error of rate limit but I reinitialised the integration a couple of times.

Where did you see the 429 wire code? And where do you reset the rate limit?

von-Chaps commented 1 month ago

My Home Connect app is configured to only use the cloud connection (not local) due to VLAN config. I can tell you that the app is experiencing all the same connectivity issues that Home Assistant is. The fault certainly appears to be with the Home Connect back-end and not with this integration. It's been on/off (but mainly off) for a few days now. It is not working right now. I sent a support enquiry last night, but have not had any kind of reply. To be honest, these days, I don't expect to ever hear back from them, but I'll post here if I do.

BeJaHome commented 1 month ago

Also the cloud isn’t working: can’t reach my Siemens appliance in the HC app while my phone is on the mobile network. It’s only accessible in the HC app while connected via local wifi (i.e. same wifi as the Siemens). With that, also the HAss integration (Homey users most likely suffer as well) is dead while depending on the HC cloud. And now it’s weekend, so most likely no-one is available to solve the problem. I hate cloud based integrations, so hopefully a one skilled HAss integration developer succeeds in making a good (HACS) integration that works locally: both my HA and Siemens appliance are on the same local wifi network, so cloud is redundant.

BeJaHome commented 1 month ago

in reply to @von-Chaps:

Anyone who is in doubt to buy Siemens, Bosch or Miele: my advice is to go for Miele. I never had these issues with my 3 Miele wifi connected appliances. And when there is a problem it’s resolved quite fast.

My Home Connect app is configured to only use the cloud connection (not local) due to VLAN config. I can tell you that the app is experiencing all the same connectivity issues that Home Assistant is. The fault certainly appears to be with the Home Connect back-end and not with this integration. It's been on/off (but mainly off) for a few days now. It is not working right now. I sent a support enquiry last night, but have not had any kind of reply. To be honest, these days, I don't expect to ever hear back from them, but I'll post here if I do.

julian4646 commented 1 month ago

Same issue as everyone else (in Canada) - my iphone Home Connect app shows a notification saying "Connection Outages" - Oct 19 at 73-am" - "Appliance connections will be working again shortly, Sorry" - so it looks like their end not ours.

rmkew377 commented 1 month ago

Still Error 502-Bad Gateway. Android App & Integration still don't work. Status-Website says. "System is up and running!" The "Contact"-Web-Page shows variables of the fields like [cso.contact.form.lbl.email] instead of "Email". and doesn't work too (sending request leads to error..) Seems to be a bigger problem....wondering if they are working on it ... at weekend.

BeJaHome commented 1 month ago

I’m in Europe (NL), same issue. Seems global. Groet, John Janken

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On 19 Oct 2024, at 13:33, julian4646 @.***> wrote:

Same issue as everyone else (in Canada) - my iphone Home Connect app shows a notification saying "Connection Outages" - Oct 19 at 73-am" - "Appliance connections will be working again shortly, Sorry" - so it looks like their end not ours.

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multinet33 commented 1 month ago

Same in France. App on IS is KO too

gatogatogato commented 1 month ago

Same in Switzrerland, joining this thread for updates in case anyone finds anything. Siemens seems to have messed it up big time.

canedje commented 1 month ago

Mine is working again. So there is hope :-)

deluxestyle commented 1 month ago

Mine is still Not working

canedje commented 1 month ago

Mine is still Not working

I did have to sign in in de app again and reload de home connect integration

I’m in NL using Bosch equipment

BeJaHome commented 1 month ago

HA integration and HC app (outside lan) work again. So apparently the HC cloud server also.

HA integration must be reloaded and HC app must be restarted to connect to the appliances.

Groet, John Janken

(sent from mobile)

On 19 Oct 2024, at 22:30, canedje @.***> wrote:

Mine is still Not working

I did have to sign in in de app again and reload de home connect integration

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deluxestyle commented 1 month ago

Mine is now working also.

deluxestyle commented 1 month ago

It is working but still in my logs I see following error

fetch https://api.home-connect.com/api/homeappliances/events failed: 503

BeJaHome commented 1 month ago

Have you restarted the app or the integration from the system that you use (HA, Homey or whatever system you use)?

Message ID: @.***>

oywino commented 1 month ago

It is working but still in my logs I see following error fetch https://api.home-connect.com/api/homeappliances/events failed: 503

Same here. Is there anyway possible to understand these "cryptic" error messages coming from HA?

C0rish commented 1 month ago

503 is a default Apache "service not available" error code. It's not an error / bug with this integration. The service API from Bosch / Siemens seems to be not 100% healthy yet, although it is working a lot better the last hours.

BeJaHome commented 1 month ago

And the connection is broken again….

Groet, John Janken

(sent from mobile)

On 20 Oct 2024, at 11:34, C0rish @.***> wrote:

503 is a default Apache "service not available" error code. It's not an error / bug with this integration. The service API from Bosch / Siemens seems to be not 100% healthy yet, although it is working a lot better the last hours.

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osulivanDE commented 1 month ago

Not sure if it is a coinsidence but from the time i re-logged into my Home Connect App (was logged out for no forseable reason) my Home Connect integration could pull Data again from my devices.

sroebert commented 1 month ago

Not sure if it is a coinsidence but from the time i re-logged into my Home Connect App (was logged out for no forseable reason) my Home Connect integration could pull Data again from my devices.

That's just confirming the unreliable state the service is in at the moment. It is incredibly flaky, working from time to time, but mostly it is not. I am not using this plugin, but my own implementation, and also having the same issues with the service.

lauris-nl commented 1 month ago

Hi all,

Today I had to tell my wife not to order a Siemens tumble dryer... yet. We’re holding off until this rebellious API server decides to stop throwing tantrums and starts behaving like the fearless champion we all need (maybe in a week or two? 🤞).

Right now, it’s less "brave" and more like a monkey banging on a keyboard... So let’s not tempt fate by adding a fancy tumble dryer into the mix just yet!

PS: Anyone rocking a heat-pump tumble dryer with a self-cleaning condenser and some slick Home Assistant integration? Asking for my future laundry pile... 😅

von-Chaps commented 1 month ago

Seems like the service is back in the room now. Coincidentally, the Home Connect app prompted me to give feedback in Google Play during the outage, so I left a scathing review. Someone was on it pretty quick to apologize and state that the service was down over the weekend (duh). No explanation as to why.

I said before that I raised a support issue in the app too. I did actually get a response from them;

Thank you for contacting the Home Connect Team.

I'm afraid we have had some issues over the last few days affecting the connection to appliances.

I apologise about any inconvenience caused by this.

The issues have now been resolved.

If you require any further assistance, please do not hesitate to contact us back.

Kind regards

Mark Fortescue Customer Service Advisor

Again, no explanation of what happened, but I didn't expect that. However, it does seem that plenty of people were aware that the service was badly broken, so there's that I suppose.

As others have said, it'll be a while before I consider another Home Connect appliance (Bosch, Siemens...)

oywino commented 1 month ago

Seems like the service is back in the room now. As others have said, it'll be a while before I consider another Home Connect appliance (Bosch, Siemens...)

Thank you for posting this info. Regretfully, SIEMENS is nether worse nor better that anyone else. The fact that services do run into trouble from time to time, is understandable and acceptable. What is NOT acceptable, is that they fail to post correct info on the opening page of their app (and elsewhere). We should have had a "Service status" page we could visit. All I had in my app was a note claiming that there had been an outage on my side! I interpret this as an attempt to blame me for my problems. This is where SIEMENS fail and becomes inferior.

rmkew377 commented 1 month ago

Additional info: In my case, when contact with the server was restored, the app requested an update to the dishwasher firmware. This could only be started via Bluetooth with the cell phone with app was right next to the dishwasher. The door status is now reported again, but I can't say yet whether the functionality has been completely restored. What's really sad is that Siemens could inform registered users via email if they have major adjustments or outages. I'm now also considering whether another Siemens product with Homeconnect would be an option for me.

ekutner / home-connect-hass

Failed to get a valid response from Home Connect server #426