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Add contextual fields to the ServiceNow connector #171320

Closed ShanbalaGH closed 5 months ago

ShanbalaGH commented 12 months ago

Currently only limited fields are available to be sent to ServiceNow using the ServiceNow ITOM connector. Need ability to send additional contextual fields like “class”, “appCI” to ServiceNow from Elastic.

elasticmachine commented 11 months ago

Pinging @elastic/response-ops (Team:ResponseOps)

mikecote commented 11 months ago

cc @shanisagiv1

shanisagiv1 commented 7 months ago

In addition, one these are added, we should support the following : (expiry field)

Customer Details - Name: Elastic ServiceNow Team Customer Details - Use Case: When the data is coming from Elastic for ITSM ServiceNow Connector for incident, expiry date should come along with for the certificate category Customer Details - Products/Versions: ServiceNow, Washington Customer Details - Workarounds (if any): NA Customer Details - Feature Request: Same as use case - expiry date/valid date details should also come along with payload in service now incident,alert tickets