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[ResponseOps] Improve the documentation for ServiceNow custom fields #199060

Open doakalexi opened 2 weeks ago

doakalexi commented 2 weeks ago

We received an SDH today about custom fields and the docs are not very clear about what is required for custom fields to work properly.

elasticmachine commented 2 weeks ago

Pinging @elastic/response-ops (Team:ResponseOps)

ymao1 commented 2 weeks ago

cc @lcawl

@cnasikas suggested maybe a blog post would be better than adding to the docs. WDYT?