elastic / kibana

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[Uptime] Add availability alerts #69907

Closed andrewvc closed 4 years ago

andrewvc commented 4 years ago

Personas / User Stories As a system administrator I want to be proactively notified if my availability breaches SLAs and SLOs

Susie Sysadmin is in charge of deploying and monitoring 20-30 internal services that her organization runs. She uses uptime to provide alerts for when these services fail. She'd also like to know about when these services are not meeting SLOs. She'd like to know if services have been generally unreliable or slow, so she's established an SLOs for these services having availability of 98% over a given month. She'd like to receive alerts for when services are at risk of breaching these thresholds or have breached them already.

Ishtar Inframan supports a IaaS platform at a large company that uses Uptime to provide availability and up/down monitoring across the company to many teams. Alerting for availability breaches would go to both Ishtar and the team whose service is at risk, and let them see how apps are generally doing in terms of health.

Carrie is a sysadmin who wants to monitor SLOs for third party service providers, for instance adobe tag manager. In the past their Javascript embeddable has been unavailable and she wants proactively monitor it for availability as well as get up/down alerts. When it comes time for renewal these QoS stats could be integral to the discussions.

ACs

elasticmachine commented 4 years ago

Pinging @elastic/uptime (Team:uptime)