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element-hq / element-call

Group calls powered by Matrix
https://call.element.io
GNU Affero General Public License v3.0
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InvalidKey: Decryption failed error when joining call on Element Web in Chrome #2420

Closed dylanirlbeck closed 3 months ago

dylanirlbeck commented 3 months ago

Steps to reproduce

  1. Join a call in Element Web via Chrome. (Example call, in my case.)
  2. Join the call in Firefox, and see the issue resolved.

Outcome

What did you expect?

To see the video of other participants and hear their audio.

What happened instead?

I was able to see participant boxes, mute and unmute, and the appearance of a bar underneath a participant box that indicates whether they are speaking. But I was unable to see video or hear audio content.

Chrome developer logs were giving a continuous stream of InvalidKey: Decryption failed: errors.

Joining on Firefox appeared to resolve the issue.

Possibly related to https://github.com/element-hq/element-call/issues/2396 or https://github.com/element-hq/element-call/issues/2415, to the extent that the observed outcome was the same.

Operating system

Windows

Browser information

Google Chrome 125.0.6422.142

URL for webapp

https://call.element.io/room/#/soghoianchat?roomId=!TRQmEiBNtIIMZjvOUR:call.ems.host&password=-IOWMsv9Mi6xh%2Bci9mKgbw

Will you send logs?

No

fkwp commented 3 months ago

duplicate of https://github.com/element-hq/element-call/issues/2429