element-hq / element-desktop

A glossy Matrix collaboration client for desktop.
https://element.io
GNU Affero General Public License v3.0
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Impossible to continue "Element is open in another window" #1495

Open Xzensi opened 7 months ago

Xzensi commented 7 months ago

Steps to reproduce

Element worked fine. Rebooted Windows 10, suddenly get "Element is open in another window" warning even though I do not have any other client open. Pressing "Continue" does nothing and loads forever.

I tried:

Web and mobile clients still work fine.

Outcome

What did you expect?

Being able to just use Element like normal.

What happened instead?

image

Operating system

Windows 10

Application version

Latest, reinstalled fresh

How did you install the app?

https://element.io/download

Homeserver

No response

Will you send logs?

No

Xzensi commented 7 months ago

Update: After waiting 18 hours and a couple reboots later, whatever file lock or stuck flag caused it to stay stuck in "Element is open in another window", even though the session wasn't even authenticated or logged in anymore, expired or got cleared and I can log into homeurl again.

gmpreussner commented 4 months ago

I'm having the same problem. Happened after rebooting Windows. There was an Element update a few days ago, and I had not rebooted since. Likely a bug in the latest version.

ewof commented 1 month ago

this is so aids it happens almost every time i restart my computer and every time i have to delete .config/Element and every time i have to import my keys again

richvdh commented 1 week ago

Could someone export logs from the developer console when this happens (ctrl-shift-i, "Console", right click -> "Save As") and share them?

richvdh commented 1 week ago

@ewof: your choice of phrasing is somewhat offensive. I appreciate the issue may be frustrating, but please remain civil in your interactions.