Images are not displayed on the IPhone XS and IPhone 11 pro

element-hq / element-ios

A glossy Matrix collaboration client for iOS

https://element.io

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Images are not displayed on the IPhone XS and IPhone 11 pro #3006

Open Rincewind321 opened 4 years ago

Rincewind321 commented 4 years ago

Pictures are not displayed in the chats, only the space of the picture is kept free. Only the chat background is visible. When tapping to full screen, only a black screen is displayed.

Error occurs:

iPhone XS Max, iOS 13.3 and iOS 13.4. tested.
iPhone 11 pro from another user
iPhone X not affected according to other users

microchipster commented 3 years ago

Can confirm this is happening as well at least on iphone 12 mini, iphone 12, and iphone 11. Uninstalling/reinstalling/restarting the app or restarting the phone does not fix the issue. Same accounts work fine on the web client. Synapse on server is v1.27.0.

microchipster commented 3 years ago

FWIW on my end this issue finally went away by completely uninstalling the app and reinstalling without restoring from an iCloud backup and re-logging in... :shrug: