Open verymilan opened 2 years ago
Hi thanks @verymilan. Do you know if they see any errors on the Security screen of the app's Settings?
Hi thanks @verymilan. Do you know if they see any errors on the Security screen of the app's Settings?
no errors are displayed
Steps to reproduce
According to the reporting person (which is not actually me), this happened suddenly, it is not bound to a new session on their device.
Outcome
What did you expect?
Since end to end encrypted messages by senders who verified themself to each other and send from verified sessions, no issue or warning was expected.
What happened instead?
Old and new messages they receive to their iPhone show a grey shield, stating that
The authenticity of this encrypted message can't be guaranteed on this device
. This possibly is related to issues such as https://github.com/vector-im/element-web/issues/16336, however:element-desktop
, but then magically switched toelement-ios
while it randomly occoured but then vanished onelement-desktop
from time to day, but appears to be permanent onelement-ios
NOT verified
From reading issues, it did not become clear to me what exactly causes this warning and it confuses and scares users affected by it. I suggest a "more info" button of some sort to understand what is happening and if possible, how it can be fixed by the user if it cannot be fixed that easily.
Your phone model
No response
Operating system version
latest
Application version
latest
Homeserver
Synapse 1.53.0
Will you send logs?
Yes