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element-hq / element-meta

Shared/meta documentation and project artefacts for Element clients
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Extreme loading times when using a private server #2237

Open taiBsu opened 7 months ago

taiBsu commented 7 months ago

I'm running my own matrix/synapse instance to communicate with friends and family. Now, on some friends' devices, they experience immense loading times when opening Element. Sometimes it takes about 15 to 30 seconds for new chats to load.

This results in audio or video calls not being transmitted in-time but with a high delay so that video calls can't even be accepted or established.

In addition to that, video calls sometimes don't seem to function at all because a connection can't be established. I assume this to be related to the above issue.

Is this a known issue or a configuration problem on server side?

outofrange commented 5 months ago

Can't really comment on the loading times - only have experienced this for large (many people, many homeservers, many messages) federated rooms.

But regarding your call issues: we had to set up coturn to get direct calls working, which don't use Jitsi by default.