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element-hq / element-meta

Shared/meta documentation and project artefacts for Element clients
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Some clients do not set up key backup automatically, leading to UTDs #2596

Open richvdh opened 4 weeks ago

richvdh commented 4 weeks ago

Modern clients (i.e. Element X) set up server-side message key storage (key backup) on login, unless you explicitly opt out.

Other clients (e.g. Element Web, classic mobile clients) do not do this, and then users are surprised when they cannot read history on new devices.

richvdh commented 4 weeks ago

Related: https://github.com/element-hq/element-web/issues/27952

mxandreas commented 3 weeks ago

Other clients (e.g. Element Web, classic mobile clients) do not do this, and then users are surprised when they cannot read history on new devices.

We're currently unifying the UX on EW with EX, so eventually there should be a single toggle to turn ON/OFF the key storage. Verify that this fixes or minimizes the issue in here.