element-hq / element-meta

Shared/meta documentation and project artefacts for Element clients
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Improve UX of E2EE-initialization #498

Open theCalcaholic opened 2 years ago

theCalcaholic commented 2 years ago

Problem I had to aid many users in setting up Element, because they have trouble understanding what happens during E2EE backup creation (and, in the worst case, gave up frustrated or lost their E2EE-key right away after "trying out" Element, aborting the backup process and losing their initial session). I observed the following challenges (for non-technical users):

Describe the solution you'd like Streamline the E2EE backup, so that there is one easy-to-use and recommended option and move the alternatives to an "advanced" section. I would recommend to offer the security key as default, because in my experience, many users confuse the backup passphrase with their account password and don't know which to use in which context.

Additional thoughts

axelsimon commented 2 years ago

Just to say that this is a fair point and a known issue / limitation of the way things currently work and folks at Element are aware of this and working to improve things.