Unable to get permissions for camera and microphone when using custom widget with UTL to jitsi conference room.

[erikderzweite]

Description

I'm trying to integrate a widget to my own jitsi server into a room. Creating a custom widget works, but I am unable to use camera and microphone, I get "Error obtainig microphone/camera permission" message. This is true for web client as well as desktop client.

riot.im's Jitsi widget does not have the permissions problem and works. But if I add same jitsi.riot.im URL via custom widget then I cannot set permissions as well.

Steps to reproduce

• Add a custom widget with the URL to a custom jitsi conference room
• Try to activate microphone/camera

Logs being sent: no

Version information

• Platform: web and desktop

For the web app:

• Browser: Chromium 83.0.4103.61, Firefox 78.0.2
• OS: Ubuntu 18.04
• URL: riot-web 1.7.1

For the desktop app:

• OS: Ubuntu 18.04
• Version: 1.7.2

[jryans]

@turt2live Any guess what might be happening here?

[MaximumSU]

The same on Windows desktop/Chrome/Firefox. Error message in Console is: s {gum: {…}, name: "gum.permission_denied", message: "User denied permission to use device(s): audio", stack: "Error↵ at new s (https://jitsi_domain/libs/lib-jitsi-meet.min.js?v=4428:1:93352"} but it not asked for permissions.

[t3chguy]

Sounds like you denied the permissions directly on the jitsi_domain at some point in the past. Check your browser settings

[MaximumSU]

@t3chguy No. If i open the widget link directly in the browser's window - no problem, all works, as expected.

[ghost]

having the same problem on the desktop client with my jitsi meet instance

[erikderzweite]

As my client is self-hosted a workaround has been to switch to Dimension integration server. Works for Element-Desktop as well.

[ngaumont]

Hi,

I face the same problem with another videoconference platform (https://whereby.com/). I don't know how to get the widget to access my microphone and camera.

Does someone have an idea to workaround this ?