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element-hq / element-web

A glossy Matrix collaboration client for the web.
https://element.io
GNU Affero General Public License v3.0
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desktop client version 1.7.20 olm version: 3.2.1 routes output sound to wrong device #16504

Open sergstesh opened 3 years ago

sergstesh commented 3 years ago

This bug report is about element.io desktop client, but the problem and the environment (OS, desktop environment) is exactly the same as telegramdesktop/tdesktop#10411. The bug report is about Telegram desktop client, but the phenomenon is the same.

jryans commented 3 years ago

@sergstesh Please fill out the issue template and send logs.

sergstesh commented 3 years ago

@sergstesh Please fill out the issue template and send logs.

How do I obtain the needed logs ? Simply screen output of the client in the terminal I launch the client from ?

SimonBrandner commented 3 years ago

@sergstesh, go to the User menu (click your name at the top of the left panel) → Feedback → debug logs → and then fill in the form

sergstesh commented 3 years ago

@sergstesh, go to the User menu (click your name at the top of the left panel) → Feedback → debug logs → and then fill in the form

I found the menu item - thanks.

I haven't yet performed an audio call, and in general I do not understand how creation of debug log files is supposed to work, i.e. I do not understand sequence of actions.

Is sequence the following:

  1. I perform VOIP call;
  2. In the menu I go to Feedback → debug logs and then fill in the form issue number (it rather looks like I have to fill the issue URL though);
  3. Finally, I click "Send logs".

If the sequence is correct, it means the logs are created and are being written to all the time without me asking explicitly them to be created. If it's the case, are the logs created and being written locally or somewhere on the web, e.g. in matrix.org servers ?

And in the same menu I see "Download logs" entry. What is this entry for ?

t3chguy commented 3 years ago

If it's the case, are the logs created and being written locally or somewhere on the web

The logs are local to your device only

And in the same menu I see "Download logs" entry. What is this entry for ?

Downloading those local logs in the same format they get uploaded, as in their native storage place (IndexedDB) they are not easily user-accessible/readable

sergstesh commented 3 years ago

I have uploaded the logs according to the desktop client.