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element-hq / element-web

A glossy Matrix collaboration client for the web.
https://element.io
GNU Affero General Public License v3.0
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Cannot see public room https://app.element.io/#/room/#sasjs:4gl.io #23992

Closed Catrins closed 1 year ago

Catrins commented 1 year ago

Steps to reproduce

  1. Chrome Browser with URL after registration via GitHub or email
  2. I get the following message(see picture) image
  3. I clicked rooms to find the public room
  4. I cannot find the room

A collegue tried to connect and he is successfull at my computer and with Chrome browser. I can send messages to him, but I cannot send messages to a person in UK. It takes a long time, the system tries to create a room, but no success.

Outcome

What did you expect? I expect to see the public rooms and send messages to persons, who are not working for the same company

What happened instead?

Cannot see or find the public room. No conversation is possible to people, woh are not in this company.

Operating system

Windows

Browser information

Chromium 107.0.5304.107

URL for webapp

https://app.element.io/#/room/#sasjs:4gl.io

Application version

No response

Homeserver

matrix.org

Will you send logs?

No

germain-gg commented 1 year ago

Could you share logs? aka, a rageshake, you can do so by typing /rageshake in the message field and link it to this GitHub issue so that we can investigate the problem

kittykat commented 1 year ago

Hi @Catrins, thank you for taking the time to report the issue. Unfortunately we cannot investigate it unless you submit a rageshake shortly after you experience the problem and link the rageshake to this issue.

I'm going to close this issue for now, but if you do get a chance to attach the rageshake, please comment with @kittykat and I will reopen the issue for you :+1: