Android P, not getting notifications

[BloodyIron]

I'm writing this on behalf of a friend of mine, so testing will probably involve a bit of back and forth :P

He's on a Pixel 2 and he just upgraded to Android P. He reports that now he's not getting notifications at all.

He reports that before he upgraded he generally was getting notifications.

Riot Android v0.8.12 (G-b146)

[bmarty]

Thx for reporting

[BloodyIron]

Hope it can get fixed! I use this with some friends to keep touch, and they're missing out ;D

[echto]

You're not alone. Notifications do not work on Android 8.1.0 either.

[echto]

Any news on this?

[BloodyIron]

I too would like to know.

[bmarty]

It's P1 for next sprint, starting this week

[bmarty]

Android P has a quite new notification management. Please ensure that Riot is allowed to display notifications (in the notification panel, click on Manage notifications at the bottom left).

Tested with Android P emulator, I correctly get the notification

[BloodyIron]

Well, does the default install of Riot not ask for, or get, sufficient notification permissions when installed? Or Android upgraded?

[bmarty]

AFAIK there is nothing to do to allow notification, but you may have blocked them ny mistake, it happens to me sometimes

[echto]

I want to clarify that LED notifications are not working, the icon notification does work but isn't much help when the screen is off, so yes I can understand why you think notification are good to go when using an emulator, but LED notifications are broken.

Also, here are some screenshots of what I see and experience.

https://imgur.com/a/wqs9eh9

What does "1 category deleted" mean?

And "Invalid State" appears when trying to select a different notification option in Riot.

[532910]

Same bug. Android version 8.1.0. Lineages OS 15.1.

1. Led doesn't work.
2. I see notification dot during startup process with permanent notification. But no notification dot for new messages.

[cpw]

I've noticed this over the last month or so as well. Since I received the 5.0.6 oxygenos update on my OP3, I'd say.

Riot appears to be able to function for a short time in the background, but once the phone enters a deeper sleep mode, I receive no notification until I reopen riot. All my notification dots are on high or medium (I have the "1 category deleted" text).

[BloodyIron]

Some of my friends are still having this issue too :/

[532910]

Any update? It's really hard to use riot for 5 month since August!

[echto]

Use this version.

https://ufile.io/zctfh

Yesterday my wife accidentally updated to the latest version in the play store and that was a bad move. Notifications just do not work.

Why notifications work in a previous version and do not in later versions is perplexing and is beginning to look more like a deliberate decision instead of something accidentally breaking.

[bmarty]

@echto

What does "1 category deleted" mean?

This was a consequence of changing sound of notification from Riot. It's not possible to change sound of a notification channel, so to do so, current implementation deletes the notification channel and recreates it with the new sound.

Note that this will be removed in the next version of Riot. You will have to change sound of the notification channel directly in the system notification setting of Riot application

[BloodyIron]

Are you referring to which sound file gets played, or something else? As in, we'll need to pick the sound byte that's played again, after the next update?

@echto

What does "1 category deleted" mean?

This was a consequence of changing sound of notification from Riot. It's not possible to change sound of a notification channel, so to do so, current implementation deletes the notification channel and recreates it with the new sound.

Note that this will be removed in the next version of Riot. You will have to change sound of the notification channel directly in the system notification setting of Riot application

[RotBolt]

I have Nokia 6.1 with Android Pie. And Notifications are working

[532910]

Led is fixed now (0.8.22 G-b162). But the dot doesn't!

[echto]

https://github.com/vector-im/riot-android/releases/tag/v0.8.22

works!

Nice touch with being able to backup keys to homeserver.

LED works. Notifications work. ADT :)

[532910]

@echto does dot work?

[echto]

@c-e-p-x-u-o yes, visual notification works.

[532910]

What is "visual notification"? I'm asking about the dot on the icon.

[532910]

It's shown only when riot is "synchronizing" and not for new messages.

[echto]

I guessed notification because I didn't know what you meant by "dot". I haven't a seen a dot now that you've specified what you are looking for.

And honestly I didn't know it was a feature. Lack of LED and audio notifications were the issues of concern with me.

[echto]

@c-e-p-x-u-o, I'm using Version 0.8.22 (G-). and I don't see a dot when Riot is synchronising. Doesn't bother me though.

[bmarty]

Notification should work correctly on Android P (Riot 0.8.26), please reopen this issue if you observe any trouble

[benhubert]

Yesterday we received an update to Android 9 for our bq Aquaris X2 Pro, and it seems that the notifications don't work anymore since then.

Devices: bq Aquaris X2 Pro Android Version: 9 (kernel 4.4.153-perf+, build 2.0.0_20190322-1025) Riot Versions: 0.8.28 (F-47beeb658) and 0.8.29 (G-b172)

The issue is exactly as @cpw described:

Riot appears to be able to function for a short time in the background, but once the phone enters a deeper sleep mode, I receive no notification until I reopen riot. All my notification dots are on high or medium.

[gfelbing]

Same for me, notifications are broken since the Android P upgrade. Message notifications do not work, only a stuck 'Synchronizing' notification is persistent.

Device BQ Aquaris X2 Pro Android 9, kernel 4.4.153-perf+, build 2.0.0_20190322-1025 Riot 0.8.29 (G-b172)

[ethoms]

I am also experienceing notification iisue with Google play store version of Riot.im (0.9.3). It seems to effect Android 9 on my Nokia 6 (Android One, I think), but not Android 7.1.2 (LineageOS 14.1 hlte). Please see my comments on issue #3197 .

[ethoms]

I found some very limited improvement with the Play store version (0.9.3). I was previously disabling the Notification LED in phone settings (global) but Riot was set to use it. So now I have enabled LED notifications, I can get notifications when the app is running in task list, not focused and in sleep mode (screen off). But once it goes to a deeper sleep, no notifications at all. I have app set to "not optimised" in battery settings, and everything is set to run unrestricted anywhere I can find. Also, if I swipe the app closed to remove from task list, no notifications at all. It seems on Android 9 the Riot 0.9.3 gets killed off easily. But on Android 7.1.2 it does not.

I'll be sticking to F-Droid version0.8.26 for now on my Nokia 6. As for all the company users I'm about to rollout to, I think I'll have to sideload this APK from a link on our own website.

Notifications on Android really needs to get sorted out, on all versions of Android. If i wasn't so determined to get an open protocol working for us, I would just give up by now.

[ethoms]

SOLVED!

It was "Adaptive Battery", the new replacement to "Battery optimization" in Android 9.

Please refer to my "FIXED!" post in #3197 .