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elementary / triage

Catch-all repo for issues that don't have a better home
https://elementary.io
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Automated bug report does not work #21

Open daniel-naegele opened 4 years ago

daniel-naegele commented 4 years ago

Prerequisites

Describe the bug

When an error occurs, the dialog asks me if I want to send it and to remember this decision. I check the remember decision box and click 'Send'. Then another window pops up (See screenshots). If I type the command manually, the same error occurs (See logs). Also settings does not get saved.

To Reproduce

Steps to reproduce the behavior:

  1. Experience a bug (?) and see the bug report feature
  2. Clidk on 'Remember this'
  3. Click on 'send'

Expected behavior

It should work...

Screenshots or screen recordings

https://imgur.com/a/HltyI5K

Logs

$ gdbus call -y -d com.ubuntu.WhoopsiePreferences -o /com/ubuntu/WhoopsiePreferences -m com.ubuntu.WhoopsiePreferences.SetReportCrashes true Fehler: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name com.ubuntu.WhoopsiePreferences was not provided by any .service files

Platform Information

https://imgur.com/a/2Wd64Fy

cassidyjames commented 4 years ago

We don't use Whoopsie on elementary OS; did you install it manually? It's also possible it was pulled in by another package you've installed.

daniel-naegele commented 4 years ago

Well, the icon looks the same as the on of the manual bug report app.

cassidyjames commented 4 years ago

This repo is for the “Report a Problem” dialog accessible via System Settings → About → Report a problem. But your issue here looks like it’s with an Ubuntu app called “Whoopsie” which they use on Ubuntu to help collect bug reports. They may use the same icon name since they're both for reporting issues, but we don't ship or control Whoopsie on elementary OS.

Are you in fact on elementary OS? If so, have you installed something like ubuntu-desktop or some other Ubuntu metapackage?

daniel-naegele commented 4 years ago

https://imgur.com/a/1ONQ24l Ok so this looks really official, I have taken a screenshot. It could be, that I have installed this by installed. As not everyone is able to speak German, I am gonna translate the first 3 lines: Sorry, »elementary OS 5.1.2« hat einen internen Fehler festgestellt. Send error report to the developers? If you encounter any more problems, try restart your comter.