elementary / triage

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Unable to shutdown/restart on latest kernel (5.13) #285

Open decisoft opened 2 years ago

decisoft commented 2 years ago

Hi everyone,

I'm unable to shutdown since the latest update to kernel, from 5.11 to 5.13. With 5.13, if I try to restart or shutdown the computer (via gui or via cli), it'll never complete the action. Instead, the screen freezes and shows the Slimbook logo, so I have to manually and physically shutdown. To fix temporary the problem, I have to show the GRUB and boot from kernel 5.11, and with that I can shutdown and restart the PC without any problem, as always.

Tech specs (feel free to request more information if necessary)

Thanks in advance, I'm at your entire disposition.

decisoft commented 2 years ago

Update with more testing

Kernels installed:

- linux-image-5.11.0-37-generic              5.11.0-37.41~20.04.2                              amd64        Signed kernel image generic
- linux-image-5.11.0-41-generic              5.11.0-41.45~20.04.1                              amd64        Signed kernel image generic
- linux-image-5.11.0-43-generic              5.11.0-43.47~20.04.2                              amd64        Signed kernel image generic
- linux-image-5.11.0-44-generic              5.11.0-44.48~20.04.2                              amd64        Signed kernel image generic
- linux-image-5.11.0-46-generic              5.11.0-46.51~20.04.1                              amd64        Signed kernel image generic
- linux-image-5.13.0-25-generic              5.13.0-25.26~20.04.1                              amd64        Signed kernel image generic
- linux-image-5.13.0-27-generic              5.13.0-27.29~20.04.1                              amd64        Signed kernel image generic
- linux-image-generic-hwe-20.04            5.13.0.27.29~20.04.13                             amd64        Generic Linux kernel image

Edit: typo

sees7ern commented 2 years ago

I have had a similar problem with being unable to shutdown/restart after upgrading from Elementary OS 6 to 6.1:

Additionally, I now run into the following error when trying to update to 6.1 again directly via the AppCenter following a clean Elementary OS 6 install. It stops the update process: "The following packages have unmet dependencies: fwupd-signed: Depends: fwupd (= 1.5.11-0ubuntu1~20.04.2) but 1.7.4+f+3 is to be installed"

Let me know if more information is needed. My apologies if I have overlooked a proposed solution somewhere else.

sees7ern commented 2 years ago

Quick update: I was able to resolve the issue by 1) Installing all firmware updates for my Starbook (by Star Labs) 2) Subsequently starting the update process to ElementaryOS 6.1 via the AppCenter until the first error showed up. 3) I then closed the AppCenter and switched to the terminal and run

sudo apt update 
sudo apt full-upgrade

It completed the rest of the update without a problem. I restarted my device to complete the installation process. All seems to work for now.

aravind-alpha07 commented 2 years ago

I'm facing the exact issue with my UBUNTU ,ZORIN OS CORE.. later I found out issue with latest kernel. I posted on Reddit about this issue the community members said it's causing due to AMD GPU stuffs and some others are facing it too. It'll be sort out in 5.15 kernel they said.. currently I setup my old 5.11 kernel as default one in Grub Screenshot from 2022-01-29 17-01-42.png