✅ 🐞 Bug Report: ACF fields not working (Merged with #20235)

digitalmurph commented 2 years ago

Prerequisites

[X] I have searched for similar issues in both open and closed tickets and cannot find a duplicate.
[X] The issue still exists against the latest stable version of Elementor.

Description

In the latest versio of Elementor Pro, Advanced Custom Fields stop displaying completely on the font end, and they are not visible as an option in the Elementor Builder.

Rolling back to Elementor Pro 3.6.0 fixes the issue.

Steps to reproduce

1) Up to date versions of Elemmentor Pro and ACF - custom fields disappear 2) Rollback to Elementor Pro 3.6.0 and the problem is gone - ACF fields reappear.

Isolating the problem

[X] This bug happens with only Elementor plugin active (and Elementor Pro).
[X] This bug happens with a Blank WordPress theme active (Hello theme).
[X] I can reproduce this bug consistently using the steps above.

System Info

````txt == Server Environment == Operating System: Linux Software: Flywheel/5.1.0 MySQL version: (Google) v5.7.38 PHP Version: 7.4.32 PHP Memory Limit: 128M PHP Max Input Vars: 10000 PHP Max Post Size: 300M GD Installed: Yes ZIP Installed: Yes Write Permissions: There are some writing permissions issues with the following directories/files: - WordPress root directory Elementor Library: Connected == WordPress Environment == Version: 6.0.2 Site URL: https://pixieschildcare.co.uk Home URL: https://pixieschildcare.co.uk WP Multisite: No Max Upload Size: 300 MB Memory limit: 128M Max Memory limit: 128M Permalink Structure: /%postname%/ Language: en-US Timezone: 0 Admin Email: pixieschildcarelimited@hotmail.co.uk Debug Mode: Inactive == Theme == Name: Pixies CHildcare Version: 3.0.1.1611842743 Author: Brainstorm Force Child Theme: Yes Parent Theme Name: Astra Parent Theme Version: 3.9.2 Parent Theme Author: Brainstorm Force == User == Role: administrator WP Profile lang: en_US User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:105.0) Gecko/20100101 Firefox/105.0 == Active Plugins == Advanced Custom Fields Version: 6.0.2 Author: WP Engine Better Search Replace Version: 1.4.1 Author: Delicious Brains Clear Cache For Me Version: 1.8 Author: Webhead LLC Custom Post Type UI Version: 1.13.1 Author: WebDevStudios Disable Gutenberg Version: 2.8 Author: Jeff Starr Duplicate Page Version: 4.4.9 Author: mndpsingh287 DynamicConditions Version: 1.6.0 Author: RTO GmbH Ele Custom Skin Version: 3.1.7 Author: Dudaster.com Elementor Version: 3.9.0-dev2 Author: Elementor.com Elementor Beta (Developer Edition) Version: 1.1.1 Author: Elementor.com Elementor Pro Version: 3.7.4 Author: Elementor.com Make Column Clickable Elementor Version: 1.4.0 Author: Fernando Acosta Make Elementor Default Editor Version: 0.1.4 Author: Fletcher Digital Post Types Order Version: 1.9.9.1 Author: Nsp Code Redirection Version: 5.3.4 Author: John Godley WP Activity Log Version: 4.4.2.1 Author: WP White Security WP Clean Admin Menu Version: 2.0 Author: P. Roy WP Table Builder Version: 1.4.3 Author: WP Table Builder == Elementor Experiments == Optimized DOM Output: Active by default Improved Asset Loading: Active by default Improved CSS Loading: Active by default Inline Font Icons: Inactive by default Accessibility Improvements: Active by default Additional Custom Breakpoints: Active by default Import Export Website Kit: Active Hide native WordPress widgets from search results: Active by default admin_menu_rearrangement: Inactive by default Flexbox Container: Active by default Default to New Theme Builder: Active by default Landing Pages: Active by default Color Sampler: Active by default Favorite Widgets: Active by default Admin Top Bar: Active by default Page Transitions: Active by default Notes: Active by default Form Submissions: Active by default Scroll Snap: Active by default == Log == Log: showing 20 of 402022-09-22 12:33:06 [info] Elementor/Upgrades - _v_3_8_0_fix_php8_image_custom_size Start 2022-09-22 12:33:06 [info] Elementor/Upgrades - _v_3_8_0_fix_php8_image_custom_size Finished 2022-09-22 12:33:06 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.8.0-dev1', 'to' => '3.9.0-dev1', )] 2022-09-22 12:33:06 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.8.0-dev1', 'to' => '3.9.0-dev1', )] 2022-09-26 15:01:20 [info] elementor-pro::elementor_pro_updater Started 2022-09-26 15:01:20 [info] Elementor Pro/Upgrades - _on_each_version Start 2022-09-26 15:01:20 [info] Elementor Pro/Upgrades - _on_each_version Finished 2022-09-26 15:01:20 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.8.0-dev31', 'to' => '3.9.0-dev1', )] 2022-10-10 08:49:29 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.9.0-dev1', 'to' => '3.9.0-dev2', )] 2022-10-10 08:49:30 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.9.0-dev1', 'to' => '3.9.0-dev2', )] 2022-10-10 08:49:30 [info] elementor::elementor_updater Started 2022-10-10 08:49:31 [info] Elementor/Upgrades - _on_each_version Start 2022-10-10 08:49:31 [info] Elementor/Upgrades - _on_each_version Finished 2022-10-10 08:49:31 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.9.0-dev1', 'to' => '3.9.0-dev2', )] 2022-10-10 08:49:31 [info] elementor-pro::elementor_pro_updater Started 2022-10-10 08:49:31 [info] Elementor Pro/Upgrades - _on_each_version Start 2022-10-10 08:49:31 [info] Elementor Pro/Upgrades - _on_each_version Finished 2022-10-10 08:49:31 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.9.0-dev1', 'to' => '3.9.0-dev2', )] 2022-10-10 08:49:33 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.9.0-dev1', 'to' => '3.9.0-dev2', )] 2022-10-10 08:49:34 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.9.0-dev1', 'to' => '3.9.0-dev2', )] PHP: showing 2 of 2PHP: 2022-10-10 08:52:49 [notice X 29][/www/wp-content/plugins/elementor-pro/modules/forms/classes/form-record.php::179] Undefined index: referrer [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2022-10-10 12:34:01 [notice X 3][/www/wp-content/plugins/elementor/core/common/modules/ajax/module.php::171] Undefined index: data [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] == Elementor - Compatibility Tag == Elementor Pro: Compatibility not specified Make Column Clickable Elementor: Compatibility not specified Make Elementor Default Editor: Compatibility not specified == Elementor Pro - Compatibility Tag == ````

caspervoogt commented 2 years ago

I am also experiencing this, though I can select ACF fields with the builder, they do not show up.

Rolling back to 3.7.6 was enough to solve it for me.

bartderuyck commented 2 years ago

This happens to me, too.

The custom fields can be set inside the editor but disappear as soon as the block or editor state changes. For example, changing the styling of the field, editing the site settings, or exiting the builder.

Reverting to 3.7.6 does indeed fix the issue.

nicholaszein commented 2 years ago

Hey @digitalmurph,

Thank you for the feedback. 🙏

⚠️ While reviewing your report, we noticed it was missing some key pieces of information:

Steps to replicate: Provide us with enough information to be able to reproduce your issue consistently
Isolating the problem: In your System Info we are seeing that you are using 3rd party add-ons that modify Elementor's behavior and are incompatible with the version of Elementor you're using. You're also using the Elementor Developers Edition, which is a plugin that shouldn't be used on production websites. It's only for developers to test their addons with the latest, unstable Elementor features. You have also not tested with a blank theme either, as required in our guidelines. Please make sure to isolate all the possible conflicts before submitting your report.

Without them, we simply can't help. 😕

👉 Please follow the guidelines for opening a new issue report, so we can help you better.

👍 Please feel free to open a new issue in accordance with these guidelines.

@caspervoogt and @bartderuyck, please submit your issues in the same fashion so we can verify if it's an Elementor bug.

Best regards,

Nick

nicholaszein commented 1 year ago

Hello @digitalmurph, @caspervoogt, and @bartderuyck!

Thank you for taking the time to report this to us. 🙏

⛔ While reviewing your report we concluded this is not an issue caused by Elementor. Here's what we found out:

I could consistently update Elementor to the latest version and see all fields appearing as expected.

You can verify my System Info

System Info

== Server Environment == Operating System: Linux Software: nginx/1.21.4 MySQL version: mariadb.org binary distribution v10.5.17 PHP Version: 7.4.32 PHP Memory Limit: 256M PHP Max Input Vars: 1000 PHP Max Post Size: 256M GD Installed: Yes ZIP Installed: Yes Write Permissions: All right Elementor Library: Connected == WordPress Environment == Version: 6.0.3 Site URL: localhost Home URL: localhost WP Multisite: No Max Upload Size: 256 MB Memory limit: 40M Max Memory limit: 256M Permalink Structure: /%postname%/ Language: en-US Timezone: America/Sao_Paulo Admin Email: redacted Debug Mode: Active == Theme == Name: Hello Elementor Version: 2.6.1 Author: Elementor Team Child Theme: No == User == Role: administrator WP Profile lang: en_US User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/106.0.0.0 Safari/537.36 == Active Plugins == Advanced Custom Fields PRO Version: 6.0.3 Author: WP Engine Elementor Version: 3.8.0 Author: Elementor.com Elementor Pro Version: 3.8.0 Author: Elementor.com == Elements Usage == wp-post : 0 button : 1 container : 1 heading : 8 image : 1 image-gallery : 1 == Elementor Experiments == Optimized DOM Output: Active by default Improved Asset Loading: Active by default Improved CSS Loading: Inactive Inline Font Icons: Inactive by default Accessibility Improvements: Active by default Additional Custom Breakpoints: Inactive Import Export Website Kit: Active by default Hide native WordPress widgets from search results: Active by default admin_menu_rearrangement: Inactive by default Flexbox Container: Active Default to New Theme Builder: Inactive Hello Theme Header & Footer: Inactive Landing Pages: Inactive Color Sampler: Active by default Favorite Widgets: Active by default Admin Top Bar: Active by default Page Transitions: Active by default Notes: Active by default Loop: Inactive by default Form Submissions: Inactive Scroll Snap: Active by default == Log == Log: showing 13 of 132022-11-01 07:57:03 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.7.7', 'to' => '3.8.0', )] 2022-11-01 07:57:03 [info] elementor-pro::elementor_pro_updater Started 2022-11-01 07:57:03 [info] Elementor Pro/Upgrades - _on_each_version Start 2022-11-01 07:57:03 [info] Elementor Pro/Upgrades - _on_each_version Finished 2022-11-01 07:57:03 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.7.7', 'to' => '3.8.0', )] 2022-11-01 07:57:03 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.7.7', 'to' => '3.8.0', )] 2022-11-01 07:57:03 [info] elementor::elementor_updater Started 2022-11-01 07:57:03 [info] Elementor/Upgrades - _on_each_version Start 2022-11-01 07:57:03 [info] Elementor/Upgrades - _on_each_version Finished 2022-11-01 07:57:03 [info] Elementor/Upgrades - _v_3_8_0_fix_php8_image_custom_size Start 2022-11-01 07:57:03 [info] Elementor/Upgrades - _v_3_8_0_fix_php8_image_custom_size Finished 2022-11-01 07:57:03 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.7.7', 'to' => '3.8.0', )] 2022-11-01 07:57:04 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.7.7', 'to' => '3.8.0', )] == Elementor - Compatibility Tag == Elementor Pro: Compatible == Elementor Pro - Compatibility Tag ==

✅ What you can do to solve your issue:

⚠️ Backup your website before proceeding, and if possible do it in a staging environment!

Disable/Deactivate all your plugins except Elementor (and Elementor Pro).
- If this solves the problem, gradually re-activate plugin-by-plugin (and check if the problem returns) to identify the problematic or conflicting plugin. In this case, contact the 3rd-party plugin support as we don't provide support for 3rd party plugins.
- If it doesn't solve your problem, try the next step:
Change your WordPress theme to the Hello Elementor theme and check if the problem is solved.
Clear all cache types, including but not limited to Server cache, WordPress (optimization plugin) cache, CDN cache, and Browser cache. Also, try visiting the front page of your website in incognito/private mode.
Make sure the server resources allocated to your site and WordPress installation meet our Requirements. To check this information go to your WordPress Dashboard > Elementor > System Info, and check both your Server Environment and WordPress Environment tables. You can also scroll down to the end of the System Info page and click on the Download System Info button. Then submit another comment here and drop the .txt file inside the text box to upload your system information and share it with us.

For now, that's all we can help with. If you think this is still an issue caused by Elementor, please feel free to open a new issue report and provide us with the most information you can possibly get by following our guidelines:

⚠️ Please Note that GitHub issues are reserved for 🐞Bug Reports, and should not be used for support.

To avoid duplicates, please search this repository for similar issues before submitting your own.
If the issue can't be recreated on other sites, it's not an Elementor bug. In that case, use the support links below before submitting your issue here.
Make sure you are using the most updated versions of Elementor, WordPress & your theme.
Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin, and then contact the 3rd party plugin developer.
Make sure to provide a detailed description of your issue.
Make sure to provide detailed steps to replicate your issue.
Make sure the issue occurs with only Elementor (and Elementor Pro) plugin(s) active.
Make sure the issue happens with a blank theme active (Hello Elementor).
Make sure to provide a copy of your Elementor > System Info. Download the .txt file and drag it inside the "System Info" field when submitting a new bug report.

❔ If you have questions or need general support, please use one of the following channels:

💎 If you have purchased Elementor Pro, you are entitled to personal support, please see your purchase email or visit your Elementor Account page for details.

Kind regards

rexrainey commented 1 year ago

I'm having the same issue. When using ACF fields within a "Template" widget, the info will not show on the live page.

reuhno commented 1 year ago

Same issue here, and I know an other person who is having the problem. ACF fields suddenly stopped working in loops on front, this needs to be fixed ASAP

Meanwhile, rollback to 3.7.7...

caspervoogt commented 1 year ago

@nicholaszein I had run into this with a blank theme, plugins deactivated etc, with Elementor fully updated. No time to go back to that project and test further and besides, I recently updated that one to the latest Elementor and it behaved fine. Plus Elementor's releasing loop templates of its own, which may obviate the need for 3rd party plugins for that kind of thing.

hookandloopAus commented 1 year ago

Ditto. Elementor can see the ACF field's fallback setting, but the not the custom content of the field. 3.7.6 appears to solve some but not all instances. Edit: Solves all instance. I ran through this sequence twice btw, ie fixed it, updated to 3.8, broke it, returned to 3.7.6, fixed it. Seems like a thing. Edit (2): Weirdly, I can't reproduce this error on other sites that are using the same build, but I can reproduce it on this site in different hosting environments - local, VPS, etc.

nicholaszein commented 1 year ago

Hello everybody!

We have great news! 🙌

📢 We're happy to announce that the issue you raised was resolved in Elementor Pro v3.8.1! 🥳

✔️ Feel free to check it out and update your plugin to the new version!

Cheers 🥂

elementor / elementor