elementor / elementor

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⛔ 🛟 Support Request: My Changes do not Appear Online #23427

Closed Lhonnorat closed 1 year ago

Lhonnorat commented 1 year ago

Prerequisites

Description

My page displays perfectly in the Elementor administrator. When I view it on the website, the areas containing images and animations no longer appear.

On the wp- admin :

Screenshot 2023-08-15 at 3 30 53 PM

Online :

Screenshot 2023-08-15 at 3 31 32 PM

On the wp- admin :

Screenshot 2023-08-15 at 3 31 56 PM

Online :

Screenshot 2023-08-15 at 3 32 11 PM

Steps to reproduce

1) Go on admin https://timeworldbonbon.com/wp-admin/post.php?post=49&action=elementor 2) go on website https://timeworldbonbon.com/

Isolating the problem

System Info

Click to reveal ````txt == Server Environment == Operating System: Linux Software: Apache MySQL version: MySQL Community Server (GPL) v5.7.42 PHP Version: 8.0.30 PHP Memory Limit: 512M PHP Max Input Vars: 16000 PHP Max Post Size: 130M GD Installed: Yes ZIP Installed: Yes Write Permissions: All right Elementor Library: Connected == WordPress Environment == Version: 6.3 Site URL: https://timeworldbonbon.com Home URL: https://timeworldbonbon.com WP Multisite: Yes Max Upload Size: 1 Mo Memory limit: 64M Max Memory limit: 512M Permalink Structure: /%postname%/ Language: fr-FR Timezone: Europe/Paris Debug Mode: Inactive == Theme == Name: Twenty Twenty-Two Version: 1.4 Author: the WordPress team Child Theme: No == User == Role: administrator WP Profile lang: fr_FR User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.5.2 Safari/605.1.15 == Active Plugins == Akismet Anti-Spam: Spam Protection Version: 5.2 Author: Automattic - Anti Spam Team Elementor Version: 3.15.1 Author: Elementor.com Elementor Header & Footer Builder Version: 1.6.15 Author: Brainstorm Force, Nikhil Chavan == Network Plugins == Akismet Anti-Spam: Spam Protection Version: 5.2 Author: Automattic - Anti Spam Team Elementor Version: 3.15.1 Author: Elementor.com Elementor Beta (Developer Edition) Version: 1.1.1 Author: Elementor.com Elementor Pro Version: 3.15.1 Author: Elementor.com WP Fastest Cache Version: 1.1.8 Author: Emre Vona == Must-Use Plugins == Elementor Safe Mode Version: 1.0.0 Author: Elementor.com == Utilisation des éléments == container : 3 container : 7 form : 1 mega-menu : 1 page : 15 animated-headline : 15 call-to-action : 24 container : 201 divider : 12 form : 3 heading : 27 image : 3 media-carousel : 6 mega-menu : 12 nested-accordion : 3 social-icons : 3 text-editor : 39 wp-page : 4 animated-headline : 5 call-to-action : 8 container : 58 divider : 3 form : 1 heading : 8 image : 1 media-carousel : 2 mega-menu : 3 nested-accordion : 1 social-icons : 1 text-editor : 12 == Réglages == cpt_support: post, page, e-landing-page disable_color_schemes: yes disable_typography_schemes: yes allow_tracking: yes unfiltered_files_upload: 1 font_display: swap == Fonctionnalités == Custom Fonts: 0 Custom Icons: 0 == Intégrations == == Expériences d’Elementor == Sortie DOM optimisée: Actif Amélioration du chargement des ressources: Actif Optimisation du chargement du CSS: Actif Polices d’icônes « inline »: Actif Points d’arrêt personnalisés supplémentaires: Actif admin_menu_rearrangement: Inactif par défaut Conteneur Flexbox: Actif Mettre à niveau la bibliothèque Swiper: Actif Conteneur grille: Actif Par défaut vers le Nouveau constructeur de thème: Actif Barre supérieure de l’éditeur: Actif Page d’atterrissage: Actif Éléments imbriqués: Actif Chargement différé des images d’arrière-plan: Actif Guide de style global: Actif Transitions des pages: Actif Notes: Actif Boucle: Actif Envois de formulaire: Actif Accroche de défilement: Actif Menu: Actif Taxonomy Filter: Actif == Journal == PHP: showing 5 of 5PHP: 2023-08-08 23:01:07 [warning X 35][../wp-content/plugins/elementor/core/common/modules/ajax/module.php::175] Undefined array key "data" [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2023-08-09 23:48:44 [warning X 5][../wp-content/plugins/elementor/includes/managers/image.php::113] Trying to access array offset on value of type bool [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2023-08-09 23:49:23 [error X 2][../wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php::304] Uncaught Error: Call to a member function update_meta() on null in ../wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:304 Stack trace: #0 ../wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(177): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions(6, Array) #1 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions(Array, Object(Elementor\Core\Common\Modules\Ajax\Module)) #2 ../wp-content/plugins/elementor/core/common/modules/ajax/module.php(175): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module)) #3 ../wp-includes/class-wp-hook.php(310): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('') #4 ../wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters('', Array) #5 ../wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 ../wp-admin/admin-ajax.php(188): do_action('wp_ajax_element...') #7 {main} thrown [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2023-08-10 00:03:00 [error X 1][../wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php::304] Uncaught Error: Call to a member function update_meta() on null in ../wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:304 Stack trace: #0 ../wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(177): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions(45, Array) #1 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions(Array, Object(Elementor\Core\Common\Modules\Ajax\Module)) #2 ../wp-content/plugins/elementor/core/common/modules/ajax/module.php(175): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module)) #3 ../wp-includes/class-wp-hook.php(310): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('') #4 ../wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters('', Array) #5 ../wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 ../wp-admin/admin-ajax.php(188): do_action('wp_ajax_element...') #7 {main} thrown [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2023-08-10 00:09:30 [warning X 7][../wp-content/plugins/elementor/modules/history/revisions-manager.php::363] Trying to access array offset on value of type null [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] JS: showing 7 of 7JS: 2023-08-10 15:20:31 [error X 17][https://timeworldbonbon.com/wp-includes/js/jquery/jquery.min.js?ver=3.7.0:2:28729] undefined is not an object (evaluating 'l[0].value') JS: 2023-08-10 22:07:09 [error X 15][https://timeworldbonbon.com/wp-content/plugins/elementor/assets/js/7fada1a61d72da6d46ab.bundle.min.js:2:7826] null is not an object (evaluating 't.target.closest(".elementor").dataset') JS: 2023-08-12 11:28:59 [error X 3][https://timeworldbonbon.com/wp-content/plugins/elementor/assets/js/editor.min.js:3:838572] Object.entries requires that input parameter not be null or undefined JS: 2023-08-12 12:47:54 [error X 1][https://timeworldbonbon.com/wp-content/plugins/elementor/assets/js/packages/editor-documents.min.js?ver=3.15.1:1:1711] null is not an object (evaluating 't.config') JS: 2023-08-12 15:19:04 [error X 1][https://timeworldbonbon.com/wp-content/plugins/elementor/assets/js/frontend-modules.min.js?ver=3.15.1:2:12919] undefined is not an object (evaluating 'e.attributes') JS: 2023-08-12 15:24:07 [error X 1][https://timeworldbonbon.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.15.1:3:802430] undefined is not an object (evaluating 'T.originalEvent.key.toLowerCase') JS: 2023-08-12 19:56:31 [error X 1][https://timeworldbonbon.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.15.1:3:642489] undefined is not an object (evaluating 'this.view.container.isDesignable') Log: showing 5 of 52023-08-13 10:42:27 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.15.0', 'to' => '3.15.1', )] 2023-08-13 10:42:28 [info] elementor-pro::elementor_pro_updater Started 2023-08-13 10:42:28 [info] Elementor Pro/Upgrades - _on_each_version Start 2023-08-13 10:42:28 [info] Elementor Pro/Upgrades - _on_each_version Finished 2023-08-13 10:42:28 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.15.0', 'to' => '3.15.1', )] == Elementor - Compatibility Tag == Elementor Header & Footer Builder: Compatible == Elementor Pro - Compatibility Tag == Elementor Header & Footer Builder: Compatible ````
Lhonnorat commented 1 year ago

Solved

nicholaszein commented 1 year ago

Hello @Lhonnorat,

Thanks for contacting us! 🙏

🛟 This is more of a support question, not really something we can help with here.

👉 Please remember to check the Help Center or contact Elementor Support before submitting an issue.

Next time follow this guide: https://elementor.com/help/changes-dont-appear-online/

⚠️ Note that GitHub issues are reserved for Elementor 🐞 Bug Reports only, and should not be used for support.

❔ If you have questions, or need guidance, help, or general support, please use one of the following channels:

💎 If you have an active Elementor Pro license you are entitled to personal support, please see your purchase email or visit your Elementor Account page for details.

⚠️ As a gentle reminder, 🛟 Support Request issues may need to be closed without troubleshooting.

Remember to always follow our 🐞 Bug Report Guidelines to save time and ensure smooth troubleshooting.

Thank you for understanding! 🙏

Kind regards

nicholaszein commented 1 year ago

⚠️ Elementor Developer Edition detected!

We noticed that you're using the Elementor Beta (Developer Edition) plugin. This edition is a playground for developers to test their plugins and themes with the most recent features of Elementor, and it's not quite intended for live websites.

🧪 Due to the experimental nature of this edition, we're unable to provide support for it.

But don't worry! Our stable versions are full of great features that are ready for prime time on your website.

🔄 Please, switch back to a stable version if you're working on a production site.