Time Triggered not working for me

[edfxp]

Hi,

Event Triggered works good but not for Time Triggered.

When created a new time triggered rule, which have every 5 mins to check if priority is medium then set ticket status to open, it doesn’t work in me.

Do i need to set anything to make this work?

Thanks Ed

[edfxp]

I solved this issue by setting up a cron job, but i don't get any notification from Time Triggered rules when any properties get updated. Is this normal ?, because from Event triggered i got notification.

Thanks Ed

[chris-freedom]

@edfxp it's okay, event triggered rules have predefine notify action that why you get emails, for time triggered rules you can set it manually in corresponding section.

[edfxp]

@chris-freedom How do i set the notification for this?, do i need to do coding or through admin setting? Thanks!

[edfxp]

I found this file /src/Diamante/AutomationBundle/Migrations/Data/ORM/CreatePredefinedRules.php. After i create a new custom rule, how to compile it and make it works?, Thanks

[chris-freedom]

you don't need coding, just open you diamante admin and click on Rules -> Time Triggred menu item then press on "Create Time Triggered Rule" button and create custom rule for your needs.

[edfxp]

@chris-freedom Yes i did that and it worked, BUT it doesn't have any NOTIFICATION. How to get notification from time triggered rules?

[chris-freedom]

Can you show me screenshot of your rule?

[edfxp]

@chris-freedom Sure, here it is

[edfxp]

@chris-freedom Did you find out the issue?

[chris-freedom]

@edfxp please check do you really have following command in your crontab */1 * * * * php /full/path/to/app/console diamante:cron > /dev/null

[edfxp]

@chris-freedom Yes i did setup in cron and tried manually as well, because event triggered email notification works..

[chris-freedom]

@edfxp could you touch with us via email info at eltrino.com? We will try to help you directly.