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eltrino / diamantedesk-application

DiamanteDesk
http://diamantedesk.com/
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Access to a subset of tickets #50

Open kler opened 7 years ago

kler commented 7 years ago

Frist, I guess this is a question / enhancement request, rather than an issue as such.

Is it possible to somehow limit the access to a subset of tickets for a group of users? The use case is larger organisations with several customers where teams handle their group of customers. Teams should not have access to other teams' users/tickets.

I think this is better described with an image or two.

Teams and customers illustrated as venn diagrams

support team access

Customers illustrated as "lanes" message privacy

Is it possible to accomplish this in Diamante?

odi-um commented 7 years ago

Hi @kler, at this moment we do no have such granularity for permissions. On other hand if you enterprise client of orocrm it is possible to have a work around for this with multiple organizations. Probably its not for 100% what are you looking for.

kler commented 7 years ago

Ok, thx for info!