search

eluv-io / elv-video-editor

MIT License
6 stars 0 forks source link

Captions not loading #18

Open elv-gerald opened 1 month ago

elv-gerald commented 1 month ago

We have a customer reporting that captions are not showing up in the video editor. The object is

iq__2zDwitJeNXxQMg9KKFBfaaWDXTMN

DM Marc for access keys to the object.

elv-kevin commented 1 month ago

video editor doesn't support dash or DRM, so the alternate offering 'default_clear' is loaded. this offering doesn't have any subtitle tracks

elv-kevin commented 1 month ago

nevermind, that is probably not it. this apparently should have subtitles?

elv-zenia commented 1 month ago

The playlist call has a query param ignore_trimming=true, which tells node to ignore entry point and exit point specified for the offering. It seems like subtitles fail to load for offerings that have a truthy entry point AND/OR exit point. When I set ignore_triming=false, the subtitles are returned in the playlist. This isn't a fix, but the problem seems to be with the subtitle alignment. Relevant slack discussion: https://eluvio.slack.com/archives/CCZ0LB17D/p1681935826217639

/qlibs/LIBRARY/q/VERSION_HASH/rep/playout/default_clear/hls-clear/playlist.m3u8?authorization=TOKEN&resolve=false&sid=SID&ignore_trimming=true&player_profile=hls-js-2441