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emailmonday / Cerberus

A few simple, but solid patterns for responsive HTML email templates and newsletters. Even in Outlook and Gmail.
https://www.cerberusemail.com/
MIT License
5k stars 705 forks source link

Preview Text hack and Gmail #188

Closed jeff01101010 closed 6 years ago

jeff01101010 commented 6 years ago

Is anyone else having issues with Gmail stating that the message was clipped when using the preview text hack? The emails are not actually clipped...but when using the preview text section...Gmail states that message has been clipped. This happens even when using just the unaltered template.

TedGoas commented 6 years ago

The emails are not actually clipped...but when using the preview text section...Gmail states that message has been clipped.

@jeff01101010 Can you provide a screenshot of what this looks like?

jeff01101010 commented 6 years ago

capture I know this is a known problem if a file is over 102kb...but this file comes in at 24.2kb

jeff01101010 commented 6 years ago

Not sure if this is helpful or not...but I was looking for an open tag or something in the sent email's html. So attached is the html from the gmail message...if that makes sense :-) Code_From_Email.txt

TedGoas commented 6 years ago

@jeff01101010 many thanks, this is helpful. I haven't experienced this myself and will try to reproduce.

TedGoas commented 6 years ago

@jeff01101010 I tested the hybrid email (biggest file size of the bunch), but am having trouble reproducing this:

screen shot 2018-07-10 at 4 20 14 pm

Old Gmail with personal account ☝️

screen shot 2018-07-10 at 4 21 47 pm

New Gmail with business account ☝️

I didn't find any open tags. Are you still seeing this issue? What kind of Gmail are you seeing this in? How are you sending text emails?

jeff01101010 commented 6 years ago

Sorry for wasting your time then. I also looked for open tags and didn't see anything. I am see this issue on both the Gmail app for IOS and the desktop version (non-business). Even when I just take the plain Cerberus template (doesn't matter which one) and send it I see this issue. However, we use a mass mailer software though...so maybe it's something to do with that process...I just don't see anything wrong in that first html file I attached...so I assumed it didn't have anything to do with the mailer software. Thank you for your time.

TedGoas commented 6 years ago

No no no! Thank you for bringing this up, it was certainly not a waste of time. I'm wondering if it has something to do with your mass mailer software. If it's not too much trouble, can you send a test email with Putsmail (or another mass mailer) and let me know if you still see this issue in Gmail?

jeff01101010 commented 6 years ago

You are correct. When test from Putsmail or Mailchimp the preview text works without a hitch... thank you again for everything.