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emalderson / ThePhish

ThePhish: an automated phishing email analysis tool
GNU Affero General Public License v3.0
1.12k stars 172 forks source link

[ERROR]: Error while trying to notify the start of analysis #29

Open art3113 opened 1 year ago

art3113 commented 1 year ago

Work environment

Question Answer
OS version (server) centos-release-7-9.2009.1.el7.centos.x86_64
OS version (client) -
Python version Python 2.7.5
Type of email address used Gmail
Mail client type & version Gmail
Browser type & version Firefox, Chrome
Virtualized Env. True /
Dedicated RAM 6 GB
vCPU 8
ThePhish version ThePhish 1
TheHive version 5
Cortex version 3.1.7-1
MISP version MISP - 2.4.162
Installed using Docker and Docker Compose False
Docker Version -
Docker Compose version -

I ask you to help with solving the problem, during the launch of the analysis of the message, after creating the case in thehive, the error indicated in the screenshot appears. When manually running the responder mailer from thehive, the email is sent to the addressee successfully image

emalderson commented 1 year ago

Hello, as I see from your environment it appears that you're using Python 2.7. That version of Python is deprecated and I can't guarantee that ThePhish will work with such an old version. Try installing Python 3.8+.

arafay100 commented 6 months ago

@art3113 how did you fix this?

AlexTryHarder commented 3 months ago

Same issue here, but in docker installation @emalderson

emalderson commented 2 months ago

Hi Alex, unfortunately without the logs I can't help you troubleshoot this problem.