Not working

[ManuLinares]

>> Unable to reach opensubtitles.org servers!
Search error

I can access https://api.opensubtitles.org/xml-rpc and http://api.opensubtitles.org/xml-rpc I can login with my user, but it fails anyway.

[emericg]

Is it working today? Does it happen on one particular file or all of them?

[ManuLinares]

Curious, working on some files (Although it doesn't find subtitles and I do)

>> No subtitles found for this video:
Rick and Morty (2013) - S02E02 - Mortynight Run (1080p BluRay x265 Garshasp).mkv
>> No subtitles found for this video:
Rick and Morty (2013) - S02E03 - Auto Erotic Assimilation (1080p BluRay x265 Garshasp).mkv
>> No subtitles found for this video:
Rick and Morty (2013) - S02E04 - Total Rickall (1080p BluRay x265 Garshasp).mkv
>> No subtitles found for this video:
Rick and Morty (2013) - S02E05 - Get Schwifty (1080p BluRay x265 Garshasp).mkv
>> No subtitles found for this video:
Rick and Morty (2013) - S02E06 - The Ricks Must Be Crazy (1080p BluRay x265 Garshasp).mkv
>> No subtitles found for this video:
Rick and Morty (2013) - S02E07 - Big Trouble in Little Sanchez (1080p BluRay x265 Garshasp).mkv
>> No subtitles found for this video:
Rick and Morty (2013) - S02E08 - Interdimensional Cable 2 - Tempting Fate (1080p BluRay x265 Garshasp).mkv
>> Unable to reach opensubtitles.org servers!
Search error
>> No subtitles found for this video:
Rick and Morty (2013) - S02E09 - Look Who's Purging Now (1080p BluRay x265 Garshasp).mkv
>> No subtitles found for this video:
Rick and Morty (2013) - S02E10 - The Wedding Squanchers (1080p BluRay x265 Garshasp).mkv
>> Unable to reach opensubtitles.org servers!
Search error
>> No subtitles found for this video:
Rick and Morty (2013) - S02E01 - A Rickle in Time (1080p BluRay x265 Garshasp).mkv

[ManuLinares]

I renamed the files like this and now it works fine

'Rick and Morty - BluRay - S01E01.mkv'
'Rick and Morty - BluRay - S01E02.mkv'
'Rick and Morty - BluRay - S01E03.mkv'
'Rick and Morty - BluRay - S01E04.mkv'
'Rick and Morty - BluRay - S01E05.mkv'
'Rick and Morty - BluRay - S01E06.mkv'
'Rick and Morty - BluRay - S01E07.mkv'
'Rick and Morty - BluRay - S01E08.mkv'
'Rick and Morty - BluRay - S01E09.mkv'
'Rick and Morty - BluRay - S01E10.mkv'

I guess the api didn't like some ascii chars?

[emericg]

No I think there are just two issues here. The Unable to reach opensubtitles.org servers is probably just a temporary error, because, as stated, opensubtitles.org servers couldn't be reached. That happens at times, they are usually very busy servers...

No subtitles found is also what it means. This script search for subtitles using file hash, then file name. In your case both failed (your files haven't been matched with a subtitles on the website, and the names are ambiguous). When you renamed them, searching with the filename became more straightforward.

So all in all, I think this isn't really a bug. You can confirm that, if you try again on a file that previously failed, is it working now?

[ManuLinares]

1. You should try to force only filename search with OpenSubtitlesDownload.py -s filename "Rick and Morty (2013) - S02E01 - A Rickle in Time (1080p BluRay x265Garshasp).mkv".
2. try this filename "Rick and Morty (2013) - S02E01 - A Rickle in Time (1080p BluRay x265 Garshasp).mkv" without quotes

Unable to reach opensubtitles.org servers! Search error No subtitles found for this video: Rick and Morty (2013) - S02E01 - A Rickle in Time (1080p BluRay x265 Garshasp).mkv

Working with other files, videos, etc.

[emericg]

Regarding the first one, it's probably best if you rename your files yourself directly ^^ The second point is just because the login and subtitles search are retried once if the server doesn't answer (because these servers are overloaded a lot). So in your case the first search failed, the other one succeeded.