search

emory-libraries / aspace

0 stars 0 forks source link

Create Operational Models (incident, support, content, development) #130

Closed tmill29 closed 11 months ago

tmill29 commented 1 year ago

The scope of this ticket is operational support only for incidents and issues it does not include service requests, reports, development, enhancements, cost savings, or other types of operations. The steps below are to develop a shared understanding of the incident support model and documentation needed to provide immediate support for incidents as well as onboarding and continuity for LTDS staff to provide incident support for the product or application.

erussey commented 11 months ago

OLAs and documentation complete.