emory-libraries / blacklight-catalog

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Revise content for Help page to enhance operational support #1232

Closed eporter23 closed 2 years ago

eporter23 commented 2 years ago

After monitoring the feedback form submissions since launch, we are finding that most submissions are requests for search help, ordering items, or cataloging issues.

In order to make it easier for users to report problems vs. submitting user interface feedback, we want to reorganize the existing Help page to include additional service point contacts.

We will essentially combine the content from the Help and Contact pages, and also make some updates for how to report problems.

bwatson78 commented 2 years ago

PR made: https://github.com/emory-libraries/blacklight-catalog/pull/1247

bwatson78 commented 2 years ago

Screen Shot 2022-03-30 at 9.26.10 AM.png

eporter23 commented 2 years ago

Looks great @bwatson78! One thing I noted is that the homepage seems to be linking to https://search.libraries.emory.edu/help which threw me for a moment. But the relative link elsewhere to /help on test is looking good.