[BUG] MQTTX Desktop UI hung on launch with Windows 11 ARM64 (surface laptop 7)

emqx / MQTTX

A Powerful and All-in-One MQTT 5.0 client toolbox for Desktop, CLI and WebSocket.

https://mqttx.app

Apache License 2.0

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[BUG] MQTTX Desktop UI hung on launch with Windows 11 ARM64 (surface laptop 7) #1803

Open oising opened 1 week ago

oising commented 1 week ago

What did I do

I installed v1.11.0 and launched the app.

What happened

Desktop opens and hangs continually on this view:

note: The logo is actually spinning/animating, but the screen remains like this (waited ten minutes, rebooted, tried again with same result)

process tree looks like this:

All seem to be in a wait state for userrequest according to procexp.

Expected

desktop app should work :)

Environment

windows 11 on arm64 (surface laptop 7)
win build 24h2/26100

More detail

More detail include log information or screenshot

ysfscream commented 1 week ago

Hi, I haven't encountered this issue before. Could you please provide some logs so we can investigate further? You can find instructions on how to retrieve logs here: https://mqttx.app/docs/advanced#logs

oising commented 1 week ago

Hi, I haven't encountered this issue before. Could you please provide some logs so we can investigate further? You can find instructions on how to retrieve logs here: mqttx.app/docs/advanced#logs

Folder is empty.

roccoder commented 1 week ago

It's the same with my surface pro 11, hangs on splashscreen. Logo is rotating waiting for something but never shows the main screen, it just stucks on boot. With x64 version everything is working correctly