Users should be prompted to visit Kindly when there are updates to their conversations.
Spike
We currently have a notification system via emails that notifies users when a new conversation is started. However, extending this to notify users of unread messages could be too costly and has a large potential to drive bad user experience due to their inbox being flooded. As Kindly is not a mobile app we don't have the option to use push notifications.
Current Behaviour
Users are notified via email when someone else starts a conversation with them but no other actions trigger a notification beyond in-page displays.
Steps to Reproduce
If when logged into Kindly you start a new conversation you can find the email notification in your inbox or in the Inbucket URL link displayed when you enter supabase status onto your terminal.
Expected Behaviour
Users should be prompted to visit Kindly when there are updates to their conversations.
Spike
We currently have a notification system via emails that notifies users when a new conversation is started. However, extending this to notify users of unread messages could be too costly and has a large potential to drive bad user experience due to their inbox being flooded. As Kindly is not a mobile app we don't have the option to use push notifications.
Current Behaviour
Users are notified via email when someone else starts a conversation with them but no other actions trigger a notification beyond in-page displays.
Steps to Reproduce
If when logged into Kindly you start a new conversation you can find the email notification in your inbox or in the
Inbucket URLlink displayed when you entersupabase statusonto your terminal.