zigm
commented
1 year ago Hi,
Unfortunately I don't think there is an easy way to resolve the issue you reported. The main problem is that the Mbox Viewer code needs to be ported to UNICODE to resolve the issue you reported and few other similar issues. Unfortunately it was not done day one when program was very small and now it requires larger effort to port to UNICODE.
As you indicated the email body is encoded correctly, mail summary should be shown correctly as well due some custom text drawing but the text under the Mail Tree including Labels may not be correct. The plan is to eventually port MBox Viewer to UNICODE but the work was always delayed by work on new requirements.
I am sorry I don't have good news for you but thank you for raising the issue. It will help to prioritize the port to UNICODE.
There seem to be multiple text encoding formats for Japanese. Maybe it might be possible to provide support for 8-bit version of Japanese encoding. Would you be able to provide few email files for me to investigate? MBox Viewer allows you to export mails as the eml or mbox text files and attach them to this ticket. Obviously, I am asking for mail files without confidential content.
You can export mails as eml files as follow:
1) Select "File->Options->Export EML->yes->OK" 2) Select email to export and double left click on the select email. Folder will open with exported email as mime-message.eml 3) Attach the eml file to your response/comment.
I will examine the content and figured out if resolution can be found for standard? encoding of Japanese language.
You can also create mbox archive file from multiple selected emails as follow:
1) Select multiple emails by using CTLR key (standard Microsoft way) 2) Right click on one of the select emails and select "Copy Selected into User Selected Mails" 3) Select "User Selected Mails" list (right to All Mails) 4) Right click on any email and select "Save All as MBox Mail Archive File" 5) Select "Open File Location" 5.. Attach created mbox file to the ticket/Comment. You may need to append .txt extension to the file name.
Ultimate solution is still port of MBox Viewer to UNICODE.
Thank You,
accept
Nice to meet you. First of all thank you for the great program. I also use DeepL translation because I am Japanese and not fluent in English. I apologize if my meaning is not understood or if I am rude.
In my environment, when I load the mbox exported from Google, the labels in the Japanese part are garbled as shown in the red circled area in the image.
I don't see any garbled characters in the body of the email, the title, and other parts so far. The English part is displayed correctly. It is probably a problem with the character encoding.
Is there any way to fix this by changing the character encoding in the settings? Or is it only possible for the author to fix the program?