Generic Service Error

[son-vyas]

The error _Generic Service Error: Server [EVM] Service [OpenStack | Create External Network] Provision Step [check_completed] Status [Error Processing checkcompleted] is thrown when the service is ordered. The Approval State shows "Approved" but Status "failed".

The automation.log is as follows :-

[----] I, [2018-02-02T01:25:38.429372 #1704:749140]  INFO -- : Instance [/ManageIQ/System/Event/EmsEvent/EMBEDDEDANSIBLE/job_create] not found in MiqA
eDatastore - trying [.missing]
[----] E, [2018-02-02T01:26:25.019150 #1704:7320e4] ERROR -- : <AEMethod check_completed> Error in check completed: Job launching failed
[----] I, [2018-02-02T01:26:25.072668 #1704:7320e4]  INFO -- : <AEMethod check_completed> Ending check_completed
[----] I, [2018-02-02T01:26:25.087819 #1704:749140]  INFO -- : Q-task_id([service_template_provision_task_6]) <AEMethod [/ManageIQ/Service/Generic/StateMachines/GenericLifecycle/check_completed]> Ending
[----] I, [2018-02-02T01:26:25.087919 #1704:749140]  INFO -- : Q-task_id([service_template_provision_task_6]) Method exited with rc=MIQ_OK
[----] I, [2018-02-02T01:26:25.088159 #1704:749140]  INFO -- : Q-task_id([service_template_provision_task_6]) Processed  State=[check_completed] with Result=[error]
[----] W, [2018-02-02T01:26:25.088235 #1704:749140]  WARN -- : Q-task_id([service_template_provision_task_6]) Error in State=[check_completed]
[----] I, [2018-02-02T01:26:25.088333 #1704:749140]  INFO -- : Q-task_id([service_template_provision_task_6]) In State=[check_completed], invoking [on_error] method=[update_status(status => 'Error Processing check_completed')]
[----] I, [2018-02-02T01:26:25.140437 #1704:749140]  INFO -- : Q-task_id([service_template_provision_task_6]) Updated namespace [Service/Generic/StateMachines/GenericLifecycle/update_status  ManageIQ/Service/Generic/StateMachines]
[----] I, [2018-02-02T01:26:25.147570 #1704:749140]  INFO -- : Q-task_id([service_template_provision_task_6]) Invoking [inline] method [/ManageIQ/Service/Generic/StateMachines/GenericLifecycle/update_status] with inputs [{"status"=>"Error Processing check_completed"}]
[----] I, [2018-02-02T01:26:25.148587 #1704:749140]  INFO -- : Q-task_id([service_template_provision_task_6]) <AEMethod [/ManageIQ/Service/Generic/StateMachines/GenericLifecycle/update_status]> Starting
[----] I, [2018-02-02T01:26:25.445711 #1704:73b9dc]  INFO -- : <AEMethod update_status> Starting update_status
[----] I, [2018-02-02T01:26:25.451291 #1704:73b9dc]  INFO -- : <AEMethod update_status> Status message: Server [EVM] Service [OpenStack | Create External Network] Provision Step [check_completed] Status [Error Processing check_completed]
[----] E, [2018-02-02T01:26:25.610041 #1704:73b9dc] ERROR -- : <AEMethod update_status> Generic Service Error: Server [EVM] Service [OpenStack | Create External Network] Provision Step [check_completed] Status [Error Processing check_completed]

Probable Output:- The task in the playbook should run successfully.

[akshay196]

Error in evm.log:

[----] E, [2018-02-05T14:45:55.390745 #1622:56b134] ERROR -- : Q-task_id([service_template_provision_task_7]) MIQ(MiqAeEngine.deliver) Error delivering {"dialog_param_network_name"=>"MyExtNetwork", "dialog_param_os_host"=>"172.22.26.201", "dialog_param_os_user"=>"admin", "password::dialog_param_os_password"=>"v2:{k5ct6MYnlnbGM2hz6fqCLlljLVOqfJfIavTULMybGEw=}", "dialog_param_os_ssl"=>"false", "request"=>"clone_to_service", :service_action=>"Provision", "Service::Service"=>7} for object [ServiceTemplateProvisionTask.7] with state [check_completed] to Automate:

[psachin]

Can you check if the network is created? I think it should be created. It is just the ansible process not able to successfully deliver job status to evm.

[akshay196]

@psachin Nope. Network is not created in OpenStack Host.

[psachin]

Oh I missed the line in error. The job launched failed,

[----] E, [2018-02-02T01:26:25.019150 #1704:7320e4] ERROR -- : <AEMethod check_completed> Error in check completed: Job launching failed

This means that evm never handed over job to Ansible. There has to be something in evm.log, automation.log, or in the path /var/log/tower/, /var/log/supervisor/, /var/lib/awx/job_status/

[akshay196]

Right. Job is not handed over to Ansible. That's why I don't see anything in Services > My Services > Selected Services > Provisioning > Standard Output . I come to know that, there is no directory as /var/lib/awx/ nor /var/log/tower/, /var/log/supervisor/ in my system, but Ansible automation is up and running.

[akshay196]

I have checked awx log using docker logs -f awx_task and docker logs -f awx_web where I get Connection reset by peer error. It is discussed on awx github issue

Some issues regarding /var/lib/awx/projects folder: https://github.com/ansible/awx/issues/857 & https://github.com/ansible/awx/pull/1080

[psachin]

I encounter similar issue in my environment. I noticed Ansible role fails to enable in my environment. Raised my concern here https://github.com/ManageIQ/manageiq/issues/15670

[psachin]

@son-vyas @akshay196

I can see that those paths(/var/log/tower/, /var/log/supervisor/, /var/lib/awx/job_status/) are present in containers awx_task & aws_web

[psachin]

@son-vyas @akshay196

Also make sure you use create_instance branch of https://github.com/psachin/openstack-ansible-inside and NOT master

[akshay196]

docker logs -f awx_task throws this error many times,

[2018-02-18 10:30:28,541: ERROR/MainProcess] Control command error: error(104, 'Connection reset by peer')
Traceback (most recent call last):
  File "/var/lib/awx/venv/awx/lib/python2.7/site-packages/celery/worker/pidbox.py", line 42, in on_message
    self.node.handle_message(body, message)
  File "/var/lib/awx/venv/awx/lib/python2.7/site-packages/kombu/pidbox.py", line 129, in handle_message
    return self.dispatch(**body)
  File "/var/lib/awx/venv/awx/lib/python2.7/site-packages/kombu/pidbox.py", line 112, in dispatch
    ticket=ticket)
  File "/var/lib/awx/venv/awx/lib/python2.7/site-packages/kombu/pidbox.py", line 135, in reply
    serializer=self.mailbox.serializer)
  File "/var/lib/awx/venv/awx/lib/python2.7/site-packages/kombu/pidbox.py", line 265, in _publish_reply
    **opts
  File "/var/lib/awx/venv/awx/lib/python2.7/site-packages/kombu/messaging.py", line 181, in publish
    exchange_name, declare,
  File "/var/lib/awx/venv/awx/lib/python2.7/site-packages/kombu/messaging.py", line 203, in _publish
    mandatory=mandatory, immediate=immediate,
  File "/var/lib/awx/venv/awx/lib/python2.7/site-packages/amqp/channel.py", line 1734, in _basic_publish
    (0, exchange, routing_key, mandatory, immediate), msg
  File "/var/lib/awx/venv/awx/lib/python2.7/site-packages/amqp/abstract_channel.py", line 50, in send_method
    conn.frame_writer(1, self.channel_id, sig, args, content)
  File "/var/lib/awx/venv/awx/lib/python2.7/site-packages/amqp/method_framing.py", line 166, in write_frame
    write(view[:offset])
  File "/var/lib/awx/venv/awx/lib/python2.7/site-packages/amqp/transport.py", line 258, in write
    self._write(s)
  File "/usr/lib64/python2.7/socket.py", line 224, in meth
    return getattr(self._sock,name)(*args)
error: [Errno 104] Connection reset by peer

There are lot similar issues filed on ansible/awx, https://github.com/ansible/awx/issues?utf8=%E2%9C%93&q=is%3Aissue+connection+reset+by+peer And developers are working on that in awx:devel branch.

I guess, job launching is failed because awx has api component issue. I got directory /var/lib/awx/job_status/ and /var/log/tower/ inside container; but it is empty. As job is not delivered to awx, it is not scheduled.

@psachin Yes. we have added your repository using create_instance branch. Just to check, we have tried another Ansible_playbook repo: https://github.com/jonnyfiveiq/Ansible_Playbooks . It has playbooks to create and delete user in MIQ. But it also shows Generic Service error.

Are you able to launch ansible playbook service in your environment(Gaprindishvili) with no error?

[psachin]

https://github.com/ManageIQ/manageiq/issues/17014

[akshay196]

rabbitmq Docker image is present.

[root@localhost vmdb]# docker pull rabbitmq:3
Trying to pull repository docker.io/library/rabbitmq ... 
3: Pulling from docker.io/library/rabbitmq

Digest: sha256:eebd656315be098c7836719745ccfec685b18bc518754483aee8cfb26104cbb7

Running containers

[root@localhost vmdb]# docker ps
CONTAINER ID        IMAGE                     COMMAND                  CREATED              STATUS              PORTS                                NAMES
a484b084144a        ansible/awx_task:latest   "/tini -- /bin/sh -c "   38 seconds ago       Up 34 seconds       8052/tcp                             awx_task
dde5dcd41bf8        ansible/awx_web:latest    "/tini -- /bin/sh -c "   43 seconds ago       Up 41 seconds       0.0.0.0:54321->8052/tcp              awx_web
c8959ca7cb53        memcached:alpine          "docker-entrypoint.sh"   About a minute ago   Up About a minute   11211/tcp                            memcached
0d83dcda9680        rabbitmq:3                "docker-entrypoint.sh"   About a minute ago   Up About a minute   4369/tcp, 5671-5672/tcp, 25672/tcp   rabbitmq

[psachin]

I'm aware of that. Just adding FYI into the thread. It was not intended anyone specific

[akshay196]

I had removed all Docker images and pulled again for latest code. Then restarted evm server. Still facing same problem.

[akshay196]

Today, we have tried to look into job details using tower-cli but awx in ManageIQ don't have default credentials (For awx, default credentials are admin/password)