Creating backup infinitely spins

enupal / backup

Fully integrated Backup solution for Craft CMS

https://enupal.com/craft-plugins/enupal-backup

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Creating backup infinitely spins #10

Closed Brian11f closed 5 years ago

Brian11f commented 5 years ago

Description

After install, I hit the new backup button and nothing updates in the main management menu. The bottom left status indicator "Creating backup" just infinitely spins.

I checked craft error logs but did not see anything that looked relevant. My local exhibited the same behavior.

Steps to reproduce

Installed backup on server via the craft admin user interface.
Pressed new backup button.

Additional info

Craft version: 3.0.22
PHP version: 7.2.10
Database driver & version: MySQL 5.7.24
Plugin version: 1.2.0
Operating system: Ubuntu 18.04.1 LTS

andrelopez commented 5 years ago

Hi @Brian11f

Could you please click in the link of the backup in the index page? What is the Status in the view page?

Could you please check that allow_url_fopen is enabled in your server?

Best,

Brian11f commented 5 years ago

Hi @andrelopez,

Thanks for getting back to me! The php configuration has allow_url_fopen set on. The Status view page is blank.

andrelopez commented 5 years ago

Hi @Brian11f could you please share a screenshot of the view backup page? I'm unable to recreate this error

Brian11f commented 5 years ago

@andrelopez Sure here is the screenshot. screen shot 2018-11-05 at 3 28 00 pm It just stays static in that state. This is my local.

andrelopez commented 5 years ago

Thanks for following up @Brian11f,

I see the issue now. It looks like a Craft Error. Is there any chance that you can send us an email to support@enupal.com with a zip file of the following files:

Export just the queue table of your database
The next log file storage/logs/queue.log

Then you can delete all the rows of the queue table and try the backup again?

andrelopez commented 5 years ago

Hi @Brian11f

We just released Enupal Backup with improves in the backup process, once you delete all rows in your queue table, please update your plugin to v1.2.1 and let us know if the issue is solved?

Best,

Brian11f commented 5 years ago

Hello @andrelopez ,

Thank you so much for the speedy response! Sorry about not getting you the queue.log. v1.2.1 has fixed the issue above.

Thanks!

andrelopez commented 5 years ago

No problem @Brian11f. Thank you for reporting this behavior.

Best,