Stalls/Freezes entire Craft admin panel, does not create backup

thisanimus commented 5 years ago

Description

After installing, and activating, I went to create my first backup. I clicked backup and the loading spinner started spinning on the browser tab. Nothing happened for about 5 minutes so I tried:

Navigate away from admin/enupal-backup/backups. Did not ever load.
Load the admin dashboard in another tab: Did not ever load.

I closed the browser and reopened it and was able to navigate around the admin panel.

Now whenever I try to access admin/enupal-backup/backups, it freezes the whole craft admin panel. Same in Firefox, chrome, and safari.
I can access admin/enupal-backup/settings without it crashing.

Steps to reproduce

Install
Attempt to create backup

Additional info

Craft version: Craft Solo 3.1.25
PHP version: 7.3.4
Database driver & version: MySQL 5.5.5
Plugin version: 1.2.12

andrelopez commented 5 years ago

Hi @thisanimus

Sorry for the late reply. Could you please recreate this issue and send back to us a zip file of the next folders: storage/logs and storage/enupalbackup to support@enupal.com

thisanimus commented 5 years ago

Sorry. Missed your replay. Files on their way.

timdov commented 5 years ago

@andrelopez Were you able to fix this? I'm having the exact same issue. Tried on Craft 3.1.34.2 version and updating to the latest 3.2.8 version didn't help.

timdov commented 5 years ago

@thisanimus I was wondering if you were able to find the reason and solution for this issue? Any hint is much appreciated. Thanks.

andrelopez commented 5 years ago

Hi @timdov

Could you please send back to us your storage\logs in a zip file to support@enupal.com ?

Best,

timdov commented 5 years ago

Hi @andrelopez

I just sent it.

Thanks

andrelopez commented 10 months ago

Feel free to reopen this issue if you still get this error.

enupal / backup