ep1cman
commented
12 months ago Are you doing an initial backup of the NVR or is this occuring even after the initial backlog has been downloaded? If so could you try with the --skip-missing argument and see if that stops the crashing? What this does is ignore all missing events at the time of launch and only downloads events that occur after the tool is running. If this does fix it, I think I will need to implement some sort of rate limiting on the download requests.
I have faced a lot of issues with unifi protect crashing recently (and its getting worse). I am unable to scroll around in the timeline of a camera for more than a few seconds before unifi protect will crash on my UDM Pro.
N2Nathan
AndrewPaglusch
sardonicsloth
Description
Trying to run Unifi Protect Backup on a UNVR Pro results in Unifi Protect Crashing. It then is stuck in an infinite loop until rebooting the entire UNVR Pro. This happens on two of our UNVR Pros. Both of which we've factory reset.
What I Did
2023-07-07 16:26:54 [ WARNING ] pyunifiprotect.api : Websocket connection not active, failing back to polling 2023-07-07 16:26:54 [ WARNING ] unifi_protect_backup.event_listener : Lost connection to Unifi Protect. 2023-07-07 16:26:54 [ WARNING ] unifi_protect_backup.event_listener : Attempting reconnect... 2023-07-07 16:26:54 [ ERROR ] unifi_protect_backup.missing_event_checker : Unexpected exception occurred during missing event check: Traceback (most recent call last): File "/usr/lib/python3.10/site-packages/unifi_protect_backup/missing_event_checker.py", line 128, in start wanted_events = await self._get_missing_events() File "/usr/lib/python3.10/site-packages/unifi_protect_backup/missing_event_checker.py", line 59, in _get_missing_events unifi_events = await self._protect.get_events( File "/usr/lib/python3.10/site-packages/pyunifiprotect/api.py", line 720, in get_events response = await self.get_events_raw( File "/usr/lib/python3.10/site-packages/pyunifiprotect/api.py", line 690, in get_events_raw return await self.api_request_list("events", params=params) File "/usr/lib/python3.10/site-packages/pyunifiprotect/api.py", line 345, in api_request_list data = await self.api_request( File "/usr/lib/python3.10/site-packages/pyunifiprotect/api.py", line 311, in api_request data = await self.api_request_raw( File "/usr/lib/python3.10/site-packages/pyunifiprotect/api.py", line 278, in api_request_raw response = await self.request(method, url, require_auth=require_auth, auto_close=False, **kwargs) File "/usr/lib/python3.10/site-packages/pyunifiprotect/api.py", line 240, in request response = await req_context.aenter() # pylint: disable=unnecessary-dunder-call File "/usr/lib/python3.10/site-packages/aiohttp/client.py", line 1141, in aenter self._resp = await self._coro File "/usr/lib/python3.10/site-packages/aiohttp/client.py", line 400, in _request raise RuntimeError("Session is closed") RuntimeError: Session is closed
Then it errors with this:
2023-07-07 16:28:18 [ ERROR ] unifi_protect_backup.event_listener : Unexpected exception occurred while trying to reconnect: Traceback (most recent call last): File "/usr/lib/python3.10/site-packages/unifi_protect_backup/event_listener.py", line 116, in _check_websocket_and_reconnect await self._protect.update(force=True) File "/usr/lib/python3.10/site-packages/pyunifiprotect/api.py", line 600, in update self._bootstrap = await self.get_bootstrap() File "/usr/lib/python3.10/site-packages/pyunifiprotect/api.py", line 763, in get_bootstrap data = await self.api_request_obj("bootstrap") File "/usr/lib/python3.10/site-packages/pyunifiprotect/api.py", line 328, in api_request_obj data = await self.api_request( File "/usr/lib/python3.10/site-packages/pyunifiprotect/api.py", line 311, in api_request data = await self.api_request_raw( File "/usr/lib/python3.10/site-packages/pyunifiprotect/api.py", line 288, in api_request_raw raise BadRequest(msg % (url, response.status, reason)) pyunifiprotect.exceptions.BadRequest: Request failed: /proxy/protect/api/bootstrap - Status: 404 - Reason: Not Found