Currently, the conversation selection dropdown in Compare Mode only shows conversations with matching names, excluding any postfixes. This limits the usability of the feature, especially for customers who frequently compare original conversations with their replayed copies, which have prefixes like "[Replay]".
Proposed Solution:
Enhance the conversation selection logic in Compare Mode to omit both prefixes and postfixes when comparing conversation names. This will allow users to easily find and select conversations for comparison, regardless of whether they have prefixes or postfixes.
Acceptance Criteria:
The conversation selection dropdown in Compare Mode should list all conversations with matching base names, regardless of prefixes or postfixes.
Use case/motivation
No response
Related issues
No response
Confidential information
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Description
Problem:
Currently, the conversation selection dropdown in Compare Mode only shows conversations with matching names, excluding any postfixes. This limits the usability of the feature, especially for customers who frequently compare original conversations with their replayed copies, which have prefixes like "[Replay]".
Proposed Solution:
Enhance the conversation selection logic in Compare Mode to omit both prefixes and postfixes when comparing conversation names. This will allow users to easily find and select conversations for comparison, regardless of whether they have prefixes or postfixes.
Acceptance Criteria:
The conversation selection dropdown in Compare Mode should list all conversations with matching base names, regardless of prefixes or postfixes.
Use case/motivation
No response
Related issues
No response
Confidential information