Survey not loading for participants

[cusackjm]

CS0012073- unable to click start

• laptop windows 11
• Chrome
• tried BOH and LAW (unsure if completed BOH, but if they couldn't access it, they shouldn't have been able to access the LAW anyways)

CS0012453

• Edge and Chrome
• no surveys are started in ServiceNow
• tried BOH

CS0012451

• ServiceNow says they started the BOH

CS0012458

• BOH will not load

@anthonypetersen @danielruss is this a QUEST issue?

8/28 UPDATE CS0011523

• participant unable to access SSN survey (issue created for other SSN issue, NORC gave instructions for entering response, participant now unable to access SSN survey)

[cusackjm]

Survey was not loading, it took me multiple right clicks to inspect, but once the inspect drop down appeared, the page loaded. This is the error message in Stage.

[danielruss]

checking....

[danielruss]

@cusackjm When I run module one in the quest dev application using the following production URL https://raw.githubusercontent.com/episphere/questionnaire/main/prod/module1.txt I am able to immediately get the module. The same is true when I run module four in the quest dev app

@anthonypetersen can you see if there is a problem with the PWA.

[anthonypetersen]

CS0012458 has started the survey and has plenty of answers

[danielruss]

Not sure where to go with this issue. I don't think it is a quest error.

[cusackjm]

@anthonypetersen could it be a PWA problem?

[anthonypetersen]

it's possible, I'll be looking into this more today

[anthonypetersen]

Not sure how many of these tickets this will affect, but putting in changes today for upcoming prod release:

https://github.com/episphere/connect/issues/702

@cusackjm this should prevent the issue you showed me this morning.