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epsreps / time-tracker-mac

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1.3.13 - Data from previous versions lost. #143

Open GoogleCodeExporter opened 8 years ago

GoogleCodeExporter commented 8 years ago 
What steps will reproduce the problem?
1. Have a previous version of TimeTracker on the Mac with project data.
2. Load TimeTracker and when prompted to update, update it.
3. After the upgrade observe that all prior project data is gone.

What is the expected output? What do you see instead?
I would expect to see my data still present, or, be warned about data loss.
Instead I see no projects and no prior data.

What version of the product are you using? On what operating system?  Intel
or PPC computer?
1.3.13 on Mavericks on an Intel Mac.

Please provide any additional information below.
Nothing else. But any help appreciated, my finace is a freelancer and was 
recording some client time with this app, and with the upgrade she has lost all 
her records so is very sad-fase. :<

Original issue reported on code.google.com by cont...@squeakycow.com on 24 Mar 2014 at 10:32

GoogleCodeExporter commented 8 years ago 
You are the first one to report such an issue, can you please check the 
data.plist file (see FAQ where it is located). 
Which version were you upgrading from?

Original comment by rbur...@gmail.com on 24 Mar 2014 at 9:35

GoogleCodeExporter commented 8 years ago 
Hi there, thanks for the reply. We already followed the FAQ steps and the 
data.plist is in the new location (/Library/Application 
Support/TimeTracker/data.plist) and there is also two files present in 
/Library/Preferences/ a com.slooz.timetracker.plist and a 
com.slooz.timetracker.plist.lockfile I believe.

Original comment by cont...@squeakycow.com on 25 Mar 2014 at 10:30

GoogleCodeExporter commented 8 years ago 
Also to add we are unsure what version we were upgrading from I'm afraid.

Original comment by cont...@squeakycow.com on 25 Mar 2014 at 10:31

GoogleCodeExporter commented 8 years ago 
do you happen to have a backup of the new data.plist? Otherwise you can try and 
send me the 2 plist files and I can see if I can do anything, however, if OSX 
cannot read them back the chances are not too good.

Original comment by rbur...@gmail.com on 28 Mar 2014 at 4:51

GoogleCodeExporter commented 8 years ago 
Hi there, I have both the plist files, can you send me your e-mail address and 
I can forward them to you. Thanks!

Original comment by cont...@squeakycow.com on 28 Mar 2014 at 10:56