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ericmerrill / moodle-mod_webexactivity

A Cisco WebEx activity module for Moodle
https://moodle.org/plugins/view.php?plugin=mod_webexactivity
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Registrations older than 30 days are not recognized #13

Closed ssalzillo closed 6 years ago

ssalzillo commented 6 years ago

Hi, seems that plugin can't find registrations that are older than 30 days. It's a webex limitation? Thanks for your work

ericmerrill commented 6 years ago

Can you be more specific about what you are seeing, I'm not sure what you specifically mean.

It might be on WebEx's side - there have been some things that recently we have noticed them disappearing from webex after a certain amount of time.

barry-matthias commented 6 years ago

hi when webex runs its cron processes specifically \mod_webexactivity\task\update_medium_recordings it throws an exception as per below Scheduled task failed: Update medium past recordings (mod_webexactivity\task\update_medium_recordings),An error occurred in WebEx while processing XML: 999999 Maximum querying date range is 28 days. This seems to be a limitation on the webex server not allowing the lms module to query recordings which are older than 28 days from the time the recording was started?

ericmerrill commented 6 years ago

What version of the plugin are you using? This was fixed in 3.4.0 and 3.1.2 (depending on the version of Moodle you are using)

barry-matthias commented 6 years ago

we are currently using 3.3.0 2017060600 webexmeeting module as per blackboard/moodlerooms hosted codebase should we upgrade to 3.4.0 too correct this issue ?

ericmerrill commented 6 years ago

Yes, moving to 3.4.0 will fix this problem.