This ticket was generated during the pilot process for the new VA.gov experience standards. Please tag @platform-governance-team-members on Slack if you need assistance interpreting this ticket.
Product Information
Team: Testing team
Product: Testing product
Feature: Testing feature
Findings details
VA.gov Experience Standard - issue: User can't determine where a page is within the VA.gov website.
VA.gov Experience Standard - category: Findability
Launch-blocking: Yes
Collab Cycle Reviewer: @erinrwhite (IA)
Description
Once in the form flow, the breadcrumbs do not accurately convey where the user is within VA.gov. The breadcrumbs do not include a link back to the root of the app, resulting in a loss of wayfinding context.
Recommended action
Update the breadcrumbs to reflect the name of the tool/app as the ""current"" page, staying consistent across all pages in the flow: `Home > Learn how the PACT Act may affect you' This is similar to how we do breadcrumbs on other forms, and it is necessary for users to understand what tool they are using with this simplified one-thing-per-page model. This pattern is effective on the income limits wizard.
[ ] Questions? For the most timely response, comment on Slack in your team channel tagging @platform-governance-team-members with any questions or to get help validating the issue.
[ ] Ticket ownership: Platform OCTO leadership asks that we document all issues we identify. If you believe that this issue is out of scope or not your team's responsibility, it is still your responsibility to resolve the issue. Please comment on Slack in your team channel tagging @platform-governance-team-members, providing an explanation and who you believe is responsible. Governance team will research and follow up.
[ ] Close this ticket when the issue has been resolved or validated by your Product Owner.
This ticket was generated during the pilot process for the new VA.gov experience standards. Please tag
@platform-governance-team-memberson Slack if you need assistance interpreting this ticket.Product Information
Team: Testing team Product: Testing product Feature: Testing feature
Findings details
VA.gov Experience Standard - issue: User can't determine where a page is within the VA.gov website. VA.gov Experience Standard - category: Findability Launch-blocking: Yes Collab Cycle Reviewer: @erinrwhite (IA)
Description
Once in the form flow, the breadcrumbs do not accurately convey where the user is within VA.gov. The breadcrumbs do not include a link back to the root of the app, resulting in a loss of wayfinding context.
Recommended action
Update the breadcrumbs to reflect the name of the tool/app as the ""current"" page, staying consistent across all pages in the flow: `Home > Learn how the PACT Act may affect you' This is similar to how we do breadcrumbs on other forms, and it is necessary for users to understand what tool they are using with this simplified one-thing-per-page model. This pattern is effective on the income limits wizard.
References
Next Steps for the VFS Team
@platform-governance-team-memberswith any questions or to get help validating the issue.@platform-governance-team-members, providing an explanation and who you believe is responsible. Governance team will research and follow up.