This ticket was generated during the pilot process for the new VA.gov experience standards. Please tag @platform-governance-team-members on Slack if you need assistance interpreting this ticket.
Product Information
Team: Testing team
Product: Testing product
Feature: Testing feature
Findings details
VA.gov Experience Standard - issue: User encounters unnecessary repetition or redundancy.
VA.gov Experience Standard - category: Efficiency
Launch-blocking: No
Collab Cycle Reviewer: @erinrwhite (IA)
Description
There are two points during the form flow where the user could enter personal information and financial information about their spouse. This could be confusing, and will add extra time for form completion for users. Additionally, if different information is entered in the two places, there could be data validity issues.
Link, screenshot or steps to recreate
- Enter Veteran personal information
- Enter Veteran marital status as “married”
- Enter personal information about spouse
- Enter information about dependents. (The additional info component says that we consider spouses to be dependents.)
- Enter new dependent “spouse”
- Enter dependent personal information
- Answer “Yes” to the question “Did your dependent earn income in 2022?”
- Enter annual income information
- Enter Veteran annual income information
- Enter spouse’s annual income (again)
- Proceed through rest of the form
Recommended action
Not quite sure what the resolution should be, but ideally the Veteran should not be filling out personal and financial information for their spouse twice.
References
WCAG Success Criteria: N/A
Modality: N/A
Design System Component: N/A
Design System Pattern: N/A
Content Style Guide: N/A
Context: User flow
Accessibility Defect Severity: N/A
Next Steps for the VFS Team
[ ] Questions? For the most timely response, comment on Slack in your team channel tagging @platform-governance-team-members with any questions or to get help validating the issue.
[ ] Ticket ownership: Platform OCTO leadership asks that we document all issues we identify. If you believe that this issue is out of scope or not your team's responsibility, it is still your responsibility to resolve the issue. Please comment on Slack in your team channel tagging @platform-governance-team-members, providing an explanation and who you believe is responsible. Governance team will research and follow up.
[ ] Close this ticket when the issue has been resolved or validated by your Product Owner.
This ticket was generated during the pilot process for the new VA.gov experience standards. Please tag
@platform-governance-team-memberson Slack if you need assistance interpreting this ticket.Product Information
Team: Testing team Product: Testing product Feature: Testing feature
Findings details
VA.gov Experience Standard - issue: User encounters unnecessary repetition or redundancy. VA.gov Experience Standard - category: Efficiency Launch-blocking: No Collab Cycle Reviewer: @erinrwhite (IA)
Description
There are two points during the form flow where the user could enter personal information and financial information about their spouse. This could be confusing, and will add extra time for form completion for users. Additionally, if different information is entered in the two places, there could be data validity issues.
Link, screenshot or steps to recreate
- Enter Veteran personal information - Enter Veteran marital status as “married” - Enter personal information about spouse - Enter information about dependents. (The additional info component says that we consider spouses to be dependents.) - Enter new dependent “spouse” - Enter dependent personal information - Answer “Yes” to the question “Did your dependent earn income in 2022?” - Enter annual income information - Enter Veteran annual income information - Enter spouse’s annual income (again) - Proceed through rest of the formRecommended action
Not quite sure what the resolution should be, but ideally the Veteran should not be filling out personal and financial information for their spouse twice.
References
Next Steps for the VFS Team
@platform-governance-team-memberswith any questions or to get help validating the issue.@platform-governance-team-members, providing an explanation and who you believe is responsible. Governance team will research and follow up.