Launch-blocking: No
Collab Cycle Reviewer: Brian Smolensky @bsmolensky - Content
Description
High-level issue: User encounters content with errors or inconsistencies.
Category: Consistency
Content, entry points, and link labels don't use plain language or familiar words, terms, and acronyms that users understand.
What if I need help with my application: This header and the content beneath it are not as clear as they could be. The wording makes it seem like a veteran can only contact a VSO (et. al.) if they can't fill this form out themselves. This is incorrect. A veteran is entitled to get help from a VSO (et. al.) if they want it. Please reword this header and the content beneath it so that the veteran understands that they do not need to fill out this electronic form by themselves. That VSOs (etc) are here to help them if they want help or would prefer help. Not "need."
Link, screenshot or steps to recreate
Toggle details
`link/screenshot/steps to recreate`
Recommended action
Please reword this section to accurately reflect the responsibilities of the veteran and the purpose of VSOs.
Close the ticket when the issue has been resolved or validated by your Product Owner
If your team has additional questions or needs Platform help validating the issue, please comment on the ticket
Some feedback provided may be out of scope for your iteration of the product. However, Platform's OCTO leadership has stated that all identified issues need to be documented and it is still your responsibility to resolve the issue.
If you do not believe that this Staging Review issue ticket is the responsibility of your team, comment below providing an explanation and who you believe is responsible. Please tag the Point of Contact/Reviewers. Governance team will research and will follow up.
Need help? How to read staging review tickets
Product information
Team: Contention Classification Product: Disability Comp Application (21-526EZ) Feature: Update suggested conditions list
Findings details
Launch-blocking: No Collab Cycle Reviewer: Brian Smolensky @bsmolensky - Content
Description
High-level issue: User encounters content with errors or inconsistencies. Category: Consistency
Content, entry points, and link labels don't use plain language or familiar words, terms, and acronyms that users understand.
What if I need help with my application: This header and the content beneath it are not as clear as they could be. The wording makes it seem like a veteran can only contact a VSO (et. al.) if they can't fill this form out themselves. This is incorrect. A veteran is entitled to get help from a VSO (et. al.) if they want it. Please reword this header and the content beneath it so that the veteran understands that they do not need to fill out this electronic form by themselves. That VSOs (etc) are here to help them if they want help or would prefer help. Not "need."
Link, screenshot or steps to recreate
Toggle details
`link/screenshot/steps to recreate`Recommended action
Please reword this section to accurately reflect the responsibilities of the veteran and the purpose of VSOs.
References
descriptive tag 2 linkdescriptive tag 1 linkNext steps for the VFS team