Closed benoitc closed 3 years ago
I think a separate account makes sense if we want to separate general discussion from requests.
@benoitc I wonder if topicbox may be a good interface for requests, what do you think?
We might want to consider zendesk or something similar as well. Using a mailbox is good as it's nice and low tech, but there are some cons there... We have to make sure we're responding as infra-request@
etc. There's room for deleting history as well.
Some pros to zendesk would be avoiding the two little problems above as well as having some integrations for the infra group (slack, etc.).
Thoughts?
For now and to get the show on the road, I think it should be infra-requests@
and it should be an inbox. We should follow this protocol with it:
We can look at formal tools later to decide if this is warranted.
Edit: Note that we will have to use infra.requests@erlef.org since fastmail doesn't allow -
in usernames for inboxes.
as we just discussed today, let's create a mail where members can contact us for their infrastructure needs.
I propose to have request-infra@erlef.org. I'm unsure if it should be an alias to main group mail or if we shouldn't setup an account for it. Thought?