Cannot install FoxyTab after a Firefox refresh/uninstall

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Cannot install FoxyTab after a Firefox refresh/uninstall #647

Open Shurna83 opened 1 month ago

Shurna83 commented 1 month ago

Hello, I tried to install FoxyTab from official Firefox addons website, but right after I confirmed the installation (Firefox asks for confirmation):

on Firefox version 128.0.2 nothing happens and the website continues to show the waiter widget as the installation process was still running. But also after 20 minutes, nothing happens
on previous Firefox version, I think it was 128.0.1, an error was shown in the webpage, like reported here.

Please note that I also issued same problem on Mozilla side without any response at all. From this ticket you can see that

I installed/uninstalled/refreshed Firefox few times as I Firefox Sync was never-ending.
It was with previous Firefox version, where I could see the error on the webpage

Are the two related? I believe they are. Any suggestion to overcome the issue and being finally able to install FoxyTab?

Thanks!

erosman commented 1 month ago

like reported here.

Are you on a company computer?
Is there a company policy in effect? (check about:policies)
What is the operating system?
How are you installing Firefox?
Is that standard Firefox (or Night, Dev edition, etc)?

Shurna83 commented 1 month ago

Are you on a company computer?
- Yes
Is there a company policy in effect? (check about:policies)
- Yes, is called something like "Enterprise". Unfortunately I had to drop Firefox entirely as started crashing repeatedly, so I guess is something about company policies that is preventing me to use it as I do normally on my personal machine.
What is the operating system?
- Windows 10
How are you installing Firefox?
- Downloading the installer from getfirefox.com
Is that standard Firefox (or Night, Dev edition, etc)?
- Yes, standard Firefox

erosman commented 1 month ago

It is possible that the Enterprise Policy is preventing the customisation of the browser. You would need to enquire from the company's tech support.

What does about:policies show?

Shurna83 commented 1 month ago

I reinstalled Firefox and checked the policy. Nothing's there, I was wrong in the first answer I gave you. Apologize for this.

Nonetheless, the issue is still there. It's been installing for 10 minutes straight now.

I guess there is something corrupted on my PC? I tried also clearing Mozilla folders inside AppData/Local and AppData/Roaming, but no luck.

erosman commented 1 month ago

There might be an issue from the AMO side.

Try downloading the addon by right-clicking on "Add to Firefox" and then "Save Link As..." Then open the saved file from Firefox (Ctrl+O)

Shurna83 commented 1 month ago

I will give it a try and let you know. In the meanwhile I noticed that Firefox sync messed up some of my extensions also in my personal PC: some of those were removed, along why some cache stuff that logged me out from some web apps. So annoying... It must definitely be something corrupted on company's machine.

Shurna83 commented 1 month ago

I just tried your suggestion without success, see screenshot. I don't know what to do to actually reinstall from scratch, as it was the first time Firefox sees this PC. :(

erosman commented 1 month ago

Can you install any other addon?

Shurna83 commented 1 month ago

I cannot install some addons: FoxyTab is one of them. The issue is with extensions that I installed on first Firefox install on this machine. Such installation was done automatically by sync'ing with my Mozilla account.

I also tried signing out of Firefox and now I cannot install any extension at all. I think at this point my issue is not strictly related to specific extensions, but to the overall Firefox installation.

Therefore I think this issue can be closed.