TL;DR:
When the iOS "Private Relay" feature is enabled, the app displays incorrect status information (e.g., "Online" but disconnected). > Disabling "Private Relay" resolves the issue. Please consider warning users about this potential problem.
Recently, I started using Starlink and their official app (iOS). I found that from my personal phone I see weird information (Online, but the dish was in a disconnected state).
I used another iPhone and iPad, and everything was green, as expected.
I started to debug it and found that the only difference between my iPad, my phone, and another phone was the "Private Relay" feature, which was turned on on my phone.
I submitted a ticket to the Starlink team, but I'm not sure if they will address it. However, I think it could improve your app as well. When using your app, I have the same broken results. You can warn users that with "Private Relay" enabled, the app may display incorrect information and they should disable it before using your app.
Steps to Reproduce:
Enable "Private Relay" on an iOS device.
Open the app and observe the incorrect status information.
Expected Behavior:
The app should display the correct status of the connected devices regardless of the "Private Relay" feature being enabled.
Actual Behavior:
With "Private Relay" enabled, the app shows incorrect status information (e.g., "Online" but disconnected).
Additional Information:
The issue was not present when using another iPhone or iPad without "Private Relay" enabled.
Starlink support has been notified.
Thank you!
Description:
Hi!
Thank you for your amazing app.
Recently, I started using Starlink and their official app (iOS). I found that from my personal phone I see weird information (Online, but the dish was in a disconnected state).
I used another iPhone and iPad, and everything was green, as expected.
I started to debug it and found that the only difference between my iPad, my phone, and another phone was the "Private Relay" feature, which was turned on on my phone.
I submitted a ticket to the Starlink team, but I'm not sure if they will address it. However, I think it could improve your app as well. When using your app, I have the same broken results. You can warn users that with "Private Relay" enabled, the app may display incorrect information and they should disable it before using your app.
Steps to Reproduce:
Enable "Private Relay" on an iOS device. Open the app and observe the incorrect status information.
Expected Behavior:
The app should display the correct status of the connected devices regardless of the "Private Relay" feature being enabled.
Actual Behavior:
With "Private Relay" enabled, the app shows incorrect status information (e.g., "Online" but disconnected).
Additional Information:
The issue was not present when using another iPhone or iPad without "Private Relay" enabled. Starlink support has been notified. Thank you!