new connector: source-genesys

[jonwihl]

Expected delivery: November 29th

Authentication

• OAuth

Streams:

• Users
• Conversations There is no concept of an updated at time for a conversation. Events are time bound by a conversation start date and conversation end date. Start date seems to be the only cursor we could use for incremental

Todo:

• API limits

[dyaffe]

We should be targeting Nov 21 at latest if possible @jonwihl

[Alex-Bair]

source-genesys has been merged & should be available in the UI. There's a minor issue I'd like to fix still with naming that appears in the UI (the "Authentication" drop down is showing up as the class name "ClientCredentialsOAuth2Credentials" in prod), but it doesn't impact the connector performance.

I should mention that we decided to use the /jobs endpoint for conversations since it will allow us to capture both creates & updates. The caveat though is that this endpoint's backing data set isn't updated in real-time, so there'll be some delay between when a user makes a change in Genesys & when that data is available to capture.